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Customer Service Apprentice UNITED ENDEAVOUR TRUST

This is a fantastic opportunity for someone to join our Admin Team at Clayton Hall Academy. We are looking for someone to provide administrative and reception support to our academy. We are looking for a talented individual to provide professional and efficient admin support both face to face and over the telephone.

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Closing date: 25 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37 hours per week - Term Time plus INSET - exact shifts TBC

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    27 Oct 2021

  • Date posted

    12 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • To provide an efficient reception service to all visitors to the academy and members of the academy
  • To ensure that all visitors to the academy are signed in and out and provided with the correct photo ID badge
  • Answer all telephone enquiries promptly and take messages to pass on to the appropriate person
  • To provide administrative support with exams, data and reprographics as required
  • Use the SIMS computer system to locate students as required
  • To liaise with parents/carers over student medical and first aid issues

Requirements and prospects

Desired skills

  • Confidence to speak on the phone
  • Organised individual
  • Good communication skills, both verbal and written
  • Time management

Personal qualities

  • Enthusiastic
  • Flexible

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Could lead to a permanent position for the right person.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

United Endeavour Trust is a Multi Academy Trust comprising of Clayton Hall Academy, Newcastle Academy and Sir Thomas Boughey Academy.

The opportunities at Clayton Hall Academy have never been greater. The challenge of preparing young people for 21st Century adult life has never been more demanding.




Clayton Hall Academy

Clayton Lane



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Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College


The Apprenticeship Hub 01782 254287

Level 2 Customer Service practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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