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Customer Service Apprentice Car Land

Car Land UK are looking for an enthusiastic, hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will work towards a Level 2 Apprenticeship in Customer Service

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Closing date: 09 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    A minimum of 30 hours, working days to be agreed on interview as hours are flexible. Lunch break 30 minutes.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    16 Nov 2021

  • Date posted

    09 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Working as part of a team
  • Speaking with customers and solving problems
  • Delivering excellent customer service over the phone/email and face to face
  • After sales care
  • Checking product availability
  • Understanding the product

Requirements and prospects

Desired skills

  • Good telephone manner
  • Organised
  • Good use of IT
  • Attention to detail
  • Problem solving
  • Time management

Personal qualities

  • Enthusiastic
  • Good communication
  • Hard working
  • Friendly
  • Confident
  • Keen to learn

Desired qualifications

GCSE’s A-D in English and Maths or the equivalent

Future prospects

Permanent employment upon successful completion of the apprenticeship.

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships.

Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. 

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

Minimum wage
The current National Minimum Wage for an apprentice is £4.30 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £6.45 an hour for 18-20 year olds and £7.70 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Car Land UK are a small friendly dealership in Stockton On Tees who go the extra mile for their customers. From their 5* reviews to their unique personalised service they provide, you really will feel warm and welcome at the number one place to buy cars in Teesside.


Car Land



Navigator Court


TS18 3TQ

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Training provider


Applications for this apprenticeship are being processed by Northern Skills Group

Level 2 qualification in Customer Service

Technical Certificate

Functional Skills in Maths, English and ICT (where required)

Day release class

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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