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Apprentice Lettings and Property Management Assistant Southern & West Lettings

An excellent opportunity for an outgoing individual to assist in the negotiating of lettings at this organisation. Be part of a busy organisation and become an integral part of the lettings and property management team.

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Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £200.00 - £215.00

  • Working week

    Monday to Friday 9am - 6pm (1 hour lunch unpaid). Alternate Saturdays 9am - 12pm. No time off in lieu given so the extra Saturday is paid.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    08 Nov 2021

  • Date posted

    08 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Assist with the management of the front office dealing with face to face, telephone and e-mail enquiries
  • Assist with the management of the applicant database; ensuring regular contact is made with all prospective tenants
  • Register applicants and match applicants to properties
  • Arrange and attend viewings
  • Liaise and negotiate offers between landlords and tenants
  • Close deals
  • Canvassing / leafleting to seek new business opportunities including targeting competitors
  • Achieve pre-agreed targets
  • Maximize board presence and promote brand awareness always
  • Update Social Media Pages with New Properties and Property News
  • Signing up tenants and working through the process
  • Ensure all tenancies commence in line with legislation and APS guidelines
  • Ensure offers are accepted, all terms agreed, and application forms are completed in full by prospective tenants
  • Process completed application forms
  • Complete referencing process
  • Process new landlord and tenant insurance policies
  • Arrange inventories, checkout reports, EICR’s, gas safety certificates, property inspections and maintenance repairs
  • Update Property Portals (Rightmove, Zoopla, OnTheMarket) websites with property details
  • General administration duties
  • Negotiate rental increases on existing tenancies
  • Negotiate Tenancy Renewals
  • Correctly record all messages, viewings and appointments
  • Bring complaints to the attention of your Line Manager immediately
  • Build and maintain excellent working relationships with landlords and tenants
  • Demonstrate high standards of professionalism and provide a first-class level of customer service at all times
  • Attend all meetings and training courses as required by your Line Manager
  • From time to time perform duties outside of this job description reasonably requested of you

Requirements and prospects

Desired skills

  • Excellent Computer skills
  • Good with people
  • Good listening skills
  • Patient
  • Organised
  • Hard working
  • Be a team player
  • Full driving licence, car and business car insurance due to the nature of the role

Personal qualities

  • Punctual and presentable
  • Enjoy their work
  • Good sense of humour
  • Ambitious and driven
  • Must love animals, particularly cats

Desired qualifications

  • Good general level of education D/3 grades or above in maths and English at GCSE level or equivalent

Future prospects

  • It is hoped that the candidate will be progressed to other training opportunities once the programme is completed, but this is not always guaranteed

Things to consider

  • This organisation is in a residential house and not a "shop front"
  • Business operates like a normal Lettings Agency but less walk in from the public

About the employer

Founded in 2010, Southern & West Lettings is a family-run company which began life as a two-person agency. Today it is run by Steff Mc Ginn and her professionally trained and highly motivated team, who are passionate and focused, ensuring their valued customers receive the highest standards of service every time. Between them, they have over 30 years’ experience working locally in the Property Industry.


Southern & West Lettings



Ringwood Road


BH22 9AB

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Training provider

Crown Vocational Training Ltd

Applications for this apprenticeship are being processed by Crown Vocational Training


Sophie Chowdhury 01702597499

Housing/property management assistant standard.

  • Apprentice will work towards an End Point Assessment with an Independent End Point Assessment Organisation
  • Apprentices will be required to complete 20% off the job learning during working hours which will be recorded on a Training Diary
  • Delivery will be remote via Zoom/Go To Training 
  • Functional skills if needed

Apprenticeship standard

Housing and property management assistant

Level 2 (GCSE)

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