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Apprentice Sales Advisor - The Trafford Centre Schuh Ltd

Do you find it easy to build relationships with anyone you meet? Do you get excited seeing new styles and inspiring fashion? Schuh have an opportunity for you to earn while you learn, in a role that will let you use both these talents.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Nov 2021

Apprenticeship summary

  • Weekly wage

    £251.25 - £270.00

  • Working week

    Shift work including weekends

    Total hours per week: 37.50

  • Expected duration

    65 weeks

  • Possible start date

    24 Nov 2021

  • Date posted

    08 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Retail is a fantastic path to start your career within the service or fashion industry. We need you to be a fun-loving, chatty sort who values customer service as much as we do. It wouldn't work otherwise, would it?

We love people who strive to be the best they can be and who take pride in what they do. Whether it's making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We've got a thing for a bit of ambition and hunger for hard workers.

Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values, and be part of a team that maintain high standards of presentation & display; and efficiently handle stock, cash and administration.

You will learn how to:


  • Deliver service that meets our customers' individual needs & always exceeds their expectations. Show personality & choose the right attitude in order to deliver unrivalled service.
  • Care & respect customers & your colleagues.
  • Acknowledge & greet customers and be aware of them at all times. No matter what else you may be doing customers are our primary focus, listen to what every customer wants and always be happy to help.
  • Move fast & react quickly to customer needs including telephone queries.
  • Politely deal with customer complaints and make customer led decisions to help to find the right solution.
  • Acquire a sound knowledge of the product range including features & benefits. Show the customers what you know.
  • Always offer alternatives when the customer's first choice is not available and promote complimentary or additional items.
  • Positively promote the Company's customer order service remembering that we want to make the sale.


  • Acquire a sound knowledge of store layout and merchandising techniques.
  • Merchandise and present products on all types of fixtures considering Company guidelines and best use of ticketing and graphics.
  • Ensure all display products are priced correctly, kept clean, tidy and replenished at all times.


  • Process sales and understand Company procedures for accepting all types of payment and all necessary administration.
  • Understand the correct method for processing refunds and exchanges in accordance with the Company refund policy.


  • Receive, unpack, check and put away stock deliveries quickly.
  • Carry out stock counts and implement price changes quickly and accurately.
  • Organise the transfer of stock to other locations, completing the correct paperwork/admin.
  • Ensure all stock is stored properly & safely and stockrooms are kept clean & tidy.
  • Take action to observe security procedures and minimise stock loss.


  • Know the store sales plans & other key targets.
  • Make suggestions to improve store performance.
  • Be aware of best and worst selling lines and give feedback on product.
  • Know the competition.


  • Understand and comply with the Company's Health & Safety policy and procedures.
  • Understand and comply with all other company policies including Dignity at Work & Social Media policies.
  • Carry out further duties as required by Store Management.

This is an overview of some of your potential everyday tasks.

At Schuh, you will be working towards the Retail Level 2 Apprenticeship Standard over 15 months.

Requirements and prospects

Desired skills

  • You should have excellent communication skills with the desire to work in a team environment.
  • You will be organised and confident with a passion for delivering exceptional customer service.

Personal qualities

  • You will be super reliable.
  • Enthusiastic.
  • Ambitious with a get-up-and-go attitude.

Desired qualifications

No qualifications required

Future prospects

Ongoing training and development

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Schuh is a shoe shop. That much you probably already knew. You probably didn't know that we were born in Edinburgh in 1981 with a simple philosophy: "To provide individual high fashion footwear, sold in a unique and exciting retail environment" Since then, that simple philosophy is still holding true, only we now have over 130 stores across the UK and Ireland, and with the introduction of our kids stores in 2012 we now aspire to help our customers from birth and beyond. In addition we have a highly successful website and a glittering trophy cabinet that tells us that we're pretty good at selling shoes.


Schuh Ltd



Regent Crescent


M17 8AP

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd



Retailer Level 2 Functional Skills in Maths and English

Apprenticeship standard


Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Nov 2021