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Contracts Apprentice Allpay

We have a fantastic opportunity for an Apprentice to join our Contracts Team. The role is based in our Hereford Head Office. You will join a friendly, professional, and dedicated team, who pride themselves on delivering the highest standards of customer service.

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Closing date: 04 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday (shifts to be confirmed)

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    18 Feb 2022

  • Date posted

    06 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

In this role you will work alongside your team to ensure that every client has a contract which covers all the services they are using to minimise any risk for the business actively ensuring that the contract is the best possible option for allpay.

Responsible for sourcing, collating, drafting and sending the contractual documentation to clients making sure that signed contract is received. This may involve negotiations.


Requirements and prospects

Desired skills

  • Excellent attention to detail
  • Good Communication skills with assertive and tactful approach
  • Ability to listen to client’s concerns and explain to clients allpay’s requirements to successfully resolve customer issues
  • A working knowledge of key MS Office products is important, to include MS Word, Excel and Outlook as a minimum
  • Ability to work well under pressure, to work flexibly and to demonstrate an ability to adapt to changing situations
  • A good team player who can take responsibility for own actions
  • Consult other team members/supervisor to resolve issues


Personal qualities

  • Positive
  • Friendly
  • Motivated
  • Interested in problem solving

Desired qualifications

GCSE A-C English and Maths or equivalent grades

Future prospects

Full time post.

Things to consider

DBS and Credit checks are required

Allpay are a Living wage employer

Allpay Limitedis situated at Whitestone Business Park, Hereford, HR1 3SE

About the employer

We are the market leader of payment services within the UK public and social housing sector, providing our range of payment channels to more than 50% of UK local authorities and 90% of the UK's top 200 housing associations.

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.




Whitestone Business Park



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Hayley Grismond 01432 377010

Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Holmer Road, doing an appropriate course of study. Functional Skills Maths, English (if required)

A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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