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Business Administration Apprentice FREEWAY UK INSURANCE SERVICES LIMITED

The role is an exciting opportunity to join a fast paced team who focus on best in class customer service and expertise. Agents professionally handle customer enquiries for insurance quotations and renewals. Calls are both inbound and outbound however all leads are from internet enquires or previous clients.

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Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £240.00

  • Working week

    Monday – Friday between the business hours of 08:45 to 17:30, plus one in every four consecutive Saturdays 08:50 to 14:00.

    Total hours per week: 40.00

  • Expected duration

    24 months

  • Possible start date

    05 Nov 2021

  • Date posted

    05 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001734442

  • Positions

    2 available

  • Outbound phone calls to follow up with existing client's policy and/or claims
  • Filing information supplied in emails with the client's policy 
  • Supporting various managers with daily administration tasks such as incoming and outgoing post 
  • Preparing documents using basic Microsoft word skills 
  • Using internal policy systems to make notes on client's files, send SMS messages and emails 
  • Using Microsoft excel spreadsheets to keep a track of business data
  • Calling existing clients to chase when additional documentation and/or evidence is required
  • Progressing to taking inbound calls, educating clients about company products and services and how to make a purchase

Requirements and prospects

Desired skills

  • Experience dealing with customers is an advantage whether that be face to face or by other mediums
  • Sales experience is an advantage as is working to targets

Personal qualities

  • Self motivated, resilient and customer focused
  • Someone who can work as a team and flex quickly to an ever changing environment
  • Willing to go the extra mile to achieve the best outcomes for our clients

Desired qualifications

5 GCSEs at grade 4 or above including English and maths (or equivalent).

Future prospects

The intention is this is a permanent role with a view to becoming a multi-skilled Insurance practitioner.

Things to consider

  • The role is office based with no home working
  • It is telephone based so long periods talking and using a PC are to be expected

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

The Taxi Insurance Specialists.

We’ve spent 20 years getting to know the taxi business, understanding taxi drivers and providing taxi insurance for thousands of Uber drivers, hackney carriages, private hire vehicles and executive cars.

We’ve seen the taxi driving trade undergo major change in that time and watched Britain’s drivers adapt, survive and thrive in each new era. And while the environment for our taxi driver customers has altered beyond measure over the years, what they need from their insurance provider remains exactly the same: competitively priced, easy-to-arrange taxi insurance that delivers when they need it to.

Employer

FREEWAY UK INSURANCE SERVICES LIMITED

Address

Unit 2

Monks Way

Runcorn

WA7 3GH

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Training

Training provider

Warrington and Vale Royal College

Applications for this apprenticeship are being processed by Warrington Collegiate Institute

Contact

Sadie Wrench 01925494579 swrench@wvr.ac.uk

  • Level 3 Business Administrator Standard
  • Maths and English Functional Skills (If required)
  • End point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)


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