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Infrastructure Technician Apprentice Level 3 WALTHAMSTOW HALL

With the support and guidance of the Network & Data Manager and Ensuring that the IT infrastructure consistently performs to the standard reasonably expected by staff and students, within the constraints of the hardware and software in place.

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Closing date: 13 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    30 Nov 2021

  • Date posted

    05 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

With the support and guidance of the Network & Data Manager, the Technician is responsible for the following: 

  • Ensuring that the IT infrastructure consistently performs to the standard reasonably expected by staff and students, within the constraints of the hardware and software in place
  • Trouble-shoot and perform minor repairs to equipment
  • PCs (Windows and Mac), printers, Interactive Whiteboards, associated peripherals and network infrastructure as required - Troubleshoot and provide guidance on software related issues
  • Troubleshoot network (cabled and wireless) communication issues
  • Prioritise support requests and resolutions
  • Monitor network infrastructure, both cabled and wireless
  • Maintain stocks of consumables

Ensuring that the following are available and up-to-date:

  • Inventory of all hardware (including serial numbers and security marking)
  • Inventory of software –including licenses and logins
  • Library of PC images
  • Supporting students and staff as reasonably required during working hours, and outside working hours by prior arrangement
  • Maintain IT rooms, laptop and IT resource booking system
  • Set up resources for required functionality and return resources as necessary, ensuring they are in a suitable state for later use
  • Facilitate students and staff to develop their IT skills (pre-planned or as situations arise) - Provide hands-on assistance/guidance to staff for particular pre-arranged IT tasks
  • Working with theNetwork Manager to optimise and where possible improve the IT infrastructure functionality
  • Install and configure hardware – both local and network
  • Install and configure software – ensuring appropriate network accessibility for students and staff
  • Share good practice, suggest system improvements and foresee problems
  • Ensure an understanding and reasonable knowledge of principle software installations and keep 'one step ahead'.
  • Supporting the School's Parents' Evening System
  • Supporting and inputting data to Academic Learning Portals (eg Kerboodle/Dynamic Learning).
  • Liaising with other departments' Technicians as appropriate

Requirements and prospects

Desired skills

  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good basic IT understanding

Personal qualities

  • Ability to prioritise tasks efficiently
  • Calm and considered, especially under pressure
  • Sense of perspective

Desired qualifications

  • GCSE maths, English and IT grades A*-D, 9-4 or equivalent

Future prospects

  • Upon successful completion of the apprenticeship - there may be a permanent position on offer

Things to consider


  • Staff concessionary School Fees
  • Refreshments during working hours (term time only)
  • Pension (full details available from the Bursary)
  • Free onsite parking
  • On-going training and development
  • Use of swimming pool and fitness suite (at allocated time)

About the employer

Independent Day School for girls aged 3-18 years of age.

At Walthamstow Hall, Sevenoaks for more than 180 years we have been true to our founding aim, which is to provide an education for girls which is full of opportunity, challenge and possibility.

We believe in a true understanding of the root meaning of the word education, from the Latin verb educo: I lead forth, I raise up. Not, I cram full of facts or I make to jump through hoops. At Walthamstow Hall your daughter will discover that learning is an active process which enables her to get personally involved, not one which just passively happens to her. She will recognise that learning is a consequence of thinking. She will not merely pass through a door, but be set on a voyage of discovery. We are not promising a polished product, but a profound process. We are not about growing grass which will wither once it faces the real world, but cultivating patterns and disciplines of learning that will last a lifetime.




Walthamstow Hall Bursars Office

Holly Bush Lane


TN13 3UL

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Training provider


Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education


Apprenticeship Team 020 3954 4965

On programme Training:

  • Level 3 Infrastructure Technician Apprenticeship Standard
  • Level 2 Functional Skills in maths and English
  • Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

  • Summative portfolio
  • Synoptic project
  • Employer reference
  • Interview

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Before you apply

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