Customer Support Apprentice Europcar

An exciting opportunity to start a fantastic career with one of the world’s largest car rental companies on their sought after and industry leading apprenticeship programme.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage

    £145.00

  • Working week

    (Monday – Friday 8am – 6pm)

    Total hours per week: 36.25

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    12 Jan 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001156341

  • Positions

    3 available

We are looking for out-going and confident individuals with an excellent telephone manner for this exciting role within Europcar’s head office Customer Service Department.

The role of Customer Support Apprentice is to provide the best customer service possible, a valuable skill for any apprentice. It will involve investigating and accurately responding to Customer Service enquiries and complaints, by liaising with external and internal customers and partners to ensure a positive outcome.

Duties

  • Receive incoming customer calls
  • Provide a high level of customer service in all customer contact situations
  • Recognising our company’s customer service standards and your empowerment to deliver total customer satisfaction.
  • Handle all telephone calls in a polite and helpful manner

Requirements and prospects

Desired skills

 

  • Judgement and decision making skills
  • Accuracy and attention to detail
  • Ability to work as part of a team to meet business objectives through coaching and development.
  • A naturally helpful, outgoing, confident, friendly and enthusiastic approach to their work and their colleagues. You will feel that nothing is too much trouble for your customers.
  • Portrays a customer focussed and professional image at all times.
  • Supports and actively promotes a one team ethic

Personal qualities

  • Team Player
  • Enthusiastic
  • Positive attitude
  • Keen to learn

Qualifications required

  • GCSE Maths and English at grade D or equivalent desirable but not essential.

 

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of Europcar

Things to consider

Although this position is hard work it offers opportunities for reward and progression, together with a varied role which may lead to permanent employment. Working Week 36.25 hours per week (Monday to Friday 8am to 6pm)

About the employer

With a global presence in 130+ countries Europcar is a world leader in car rental services. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and Asia-Pacific. If you are looking for exciting opportunities with the European leader of car rental in a broad variety of fields, both at a local and international level, in collaboration with a highly motivated staff committed to customer satisfaction and continuous improvement, join us!

Employer

Europcar

Address

St. Matthews Way

Leicester

LE1 2BU

You must have JavaScript enabled to view a map of the location


Training provider

NVQ Level 2 Customer Service plus Key (Functional) Skills and Technical Certificate if appropriate.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Customer Service

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Holly Parkinson 01482 338844 Holly.Parkinson@learningskillspartnership.com


Employer's Application Instructions

Please apply for this Apprenticeship using the Get My First Job website. If you have any issues with applying please email Holly.Parkinson@learningskillspartnership.com or call 01482 338844.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017