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Customer Service / Sales Apprentice PEACOCK INSURANCE SERVICES LIMITED

An excellent opportunity for a Customer Service/Sales Apprentice to work at an insurance company based in the Tile Hill area of Coventry. Want a career in the financial industry and beyond, this is an apprenticeship where you will learn all about the sales processes in Commercial Insurance and play an integral part of the success of the business.

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Closing date: 14 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    An average of 40 hours per week Monday - Friday and alternate Saturday mornings

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    22 Nov 2021

  • Date posted

    02 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Working as part of a team you will be making outbound calls to businesses gathering information for potential clients, therefore good telephone manner and communication skills are essential 

Duties will include

  • Learn how to use insurance software to run lead reports and use electronic diaries and notepads to process customer information
  • Delivering customer service & developing customer relationships 
  • Refer customer enquiries to the appropriate departments 
  • Work in a busy office environment  
  • Learn compliance procedures relevant for Financial Services such as Data Protection Regulations 

Requirements and prospects

Desired skills

  • Computer literate 
  • Confident in dealing with customers and new people 
  • Essential customer service skills

Personal qualities

  • Punctual with good time keeping 
  • Smart, clean appearance 
  • Positive and a 'can do' attitude 
  • Enthusiastic 
  • Friendly and helpful
  • Team player

Desired qualifications

  • GCSE Grade 4 (C) or above in maths and English or equivalent.

Future prospects

  • Excellent future prospects for the right candidate depending on attitude and performance during this apprenticeship. 

About the employer

Peacock Insurance Services is an Independent Insurance intermediary which specialise in both Personal and Commercial Insurance policies, such as Landlords, Motor Trade, Home, Liability and more.
We have a dedicated team with decades of Insurance experience with an aim to provide a single port of call for all your Insurance needs. Also we offer dedicated account handlers, who will be happy to provide a no obligation, site visit quotation/risk assessment.






Spring Place

Coventry Business Park, Herald Avenue



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Training provider


Applications for this apprenticeship are being processed by Henley College Coventry


Sharon Barker 02476 791742

  • NVQ Level 2 in Customer Service
  • Functional Skills in maths, English & ICT
  • Employment Rights and Responsibilities 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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