Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice CONSTRUCTION WORKS LIMITED TA: City Works

City Works are looking for a Customer Service Apprentice to join their team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

Sign in to apply

Closing date: 04 Nov 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 08:30 - 16:30.

    Total hours per week: 38.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Nov 2021

  • Date posted

    01 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Apprentice required to be part of a busy team, duties will include:

  • Telephone queries
  • Face to face customer queries
  • Inputting information to electronic systems
  • Preparation of invoices and associated documents
  • Use of ICT systems to log customer queries and actions 
  • General office duties

Requirements and prospects

Desired skills

  • Excellent communication skills, both written and verbal
  • Excellent ICT skills - competence of using Microsoft Office packages
  • Good handwriting skills
  • English and maths skills

Personal qualities

  • Confident manner
  • Professional appearance 
  • Keen and interested in learning and developing, a 'can do' attitude
  • Punctual, reliable, and efficient
  • Clear and concise on the telephone

Desired qualifications

GCSEs (or equivalent) in English, maths and ICT are preferred.

Future prospects

Progression to an advanced apprenticeship and full-time position within the company upon completion.

About the employer

Cityworks is an innovative, market driven, ‘Not for Profit’ company with the sole aim of supporting the regeneration of the local and regional community. The company is dedicated to providing flexible employment support, training and education opportunities to those seeking employment, up-skilling or multi-skilling promoting the aspiration of industry.





Anlaby Road



You must have JavaScript enabled to view a map of the location


Training provider

City Works

Applications for this apprenticeship are being processed by Engineering Works


Maria Hemsworth 01482 308728

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Full training given, a blend of work-based observation and delivery; classroom learning; online platform.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.