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Customer Service Apprentice CONSTRUCTION WORKS LIMITED TA: City Works

City Works are looking for a Customer Service Apprentice to join their team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 04 Nov 2021

Apprenticeship summary

  • Weekly wage

    £163.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 08:30 - 16:30.

    Total hours per week: 38.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Nov 2021

  • Date posted

    01 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001732682

  • Positions

    2 available

Apprentice required to be part of a busy team, duties will include:

  • Telephone queries
  • Face to face customer queries
  • Inputting information to electronic systems
  • Preparation of invoices and associated documents
  • Use of ICT systems to log customer queries and actions 
  • General office duties

Requirements and prospects

Desired skills

  • Excellent communication skills, both written and verbal
  • Excellent ICT skills - competence of using Microsoft Office packages
  • Good handwriting skills
  • English and maths skills

Personal qualities

  • Confident manner
  • Professional appearance 
  • Keen and interested in learning and developing, a 'can do' attitude
  • Punctual, reliable, and efficient
  • Clear and concise on the telephone

Desired qualifications

GCSEs (or equivalent) in English, maths and ICT are preferred.

Future prospects

Progression to an advanced apprenticeship and full-time position within the company upon completion.


About the employer

Cityworks is an innovative, market driven, ‘Not for Profit’ company with the sole aim of supporting the regeneration of the local and regional community. The company is dedicated to providing flexible employment support, training and education opportunities to those seeking employment, up-skilling or multi-skilling promoting the aspiration of industry.

Employer

CONSTRUCTION WORKS LIMITED TA: City Works

Address

27-29

Anlaby Road

Hull

HU1 2PG

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Training

Training provider

City Works

Applications for this apprenticeship are being processed by Engineering Works

Contact

Maria Hemsworth 01482 308728 recruitment@cityworks.org.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Full training given, a blend of work-based observation and delivery; classroom learning; online platform.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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