Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Practitioner Apprentice S Lester Packing Materials Ltd

An excellent opportunity to be a Customer Service Apprentice within a well established company. This role will be to support the customer service function, ensuring the customers get the best possible service in a capable and responsive manner.

Sign in to apply

Closing date: 16 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours: 9.00am to 5.00pm Monday to Thursday and 9.00am to 5.00pm on Fridays.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    01 Nov 2021

  • Date posted

    01 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include:

The first point of contact for customers and visitors, answering the door, telephone calls and emails in a friendly, but professional manner. 

Carrying out a range of customer service and administration tasks such as:

  • Filing of orders
  • Running reports for orders placed
  • Checking acknowledgements against reports
  • Data inputting including working on spreadsheets
  • Collating information for management or other colleagues as required

Requirements and prospects

Desired skills

  • Good maths skills
  • Written skills
  • Work accurately
  • Customer focused with excellent communication skills

Personal qualities

  • A desire for continuous personal and professional development
  • Driven and motivated to succeed
  • Hardworking, flexible and reliable
  • Tenacious
  • Inquisitive
  • Works well in a team

Desired qualifications

  • Full training will be given

Future prospects

A permanent position, with a variety of progression opportunities, will be available for the right candidate on successful completion of the apprenticeship.

During the apprenticeship, the Company would identify in which areas the candidate excels and facilitate progression within the Company in those areas or roles.

About the employer

S. Lester Packing Materials Ltd is a thriving business which has been operating in the West Midlands since 1983. We invest heavily in people and the latest technology for our machinery which has helped us grow into a major manufacturer of cardboard boxes and packaging.

We are the Big Box Specialists. We use cutting-edge manufacturing techniques and innovative thinking to provide our partners with bespoke packaging solutions. You can learn more about us on our social media and You Tube channels.


S Lester Packing Materials Ltd


Unit 15

Mount Road



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by City of Wolverhampton College


Lauren Childs

  • Customer Service Practitioner level 2 standard 
  • Functional Skills as required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.