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Customer Service Apprentice CHANGE GROW LIVE

Do you want to work for a caring organisation that believes in people? Do you want to make a difference? CGL are currently recruiting for a Single Point of Contact Recovery Worker, based in Stevenage, Hertfordshire. At Change Grow Live, you will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard over 15 months.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am - 5pm. (One late night a week – 12 pm to 8 pm and Saturday morning on a rota basis)

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    28 Oct 2021

  • Date posted

    30 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As a Single Point of Contact Recovery Worker with Change Grow Live, you’ll work with people who use our services, helping them get to where they want to be.

The post holder will work as part of the SPOC team (single point of contact), providing a single point of contact for all communication into Spectrum. The SPOC team work on a rota ensuring the service is fully operational 6 days per week, with service hours being Mon and Sat 9am-5pm and Tues-Thurs 9am-7pm. 

The SPOC will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across Hertfordshire, as well as handling communication and enquiries from a wide range of professionals and partner organisations. 
Being the first point of contact for all enquiries into Spectrum the post holder will be required to have knowledge of services in Hertfordshire and support Spectrums “no wrong door” approach to all communication received. 

Daily duties include: 

  • Be the main port of call for all data relating matters as well as undertake regular and ad hoc requests from the Services Manager/Data Analyst, Regional Data Manager, and other CGL Senior Management
  • Be a first point of contact for people who use CGL services, offering them advice and helping them get to where they need to be
  • Support collection of data to enable production of prescriptions and recording.
  • Batch printing prescriptions
  • Attend relevant meetings and forums as requested
  • Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner. (CRiiS)

Requirements and prospects

Desired skills

  • Microsoft Office – Word, Excel, etc
  • Good communication skills
  • Good interpersonal skills
  • Able to work as part of a team and independently

Personal qualities

  • Change Grow Live's values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply
  • Non-judgemental
  • Inclusive
  • Manage change

Desired qualifications

No qualifications required. 

Future prospects

Ongoing training and development.

Things to consider

The vacancy dates are to be used as a guide only. Should the right candidate be found, the vacancy could close early. 

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems. 





The Common


AL10 0UR

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Customer Service Practitioner Level 2 
  • Functional Skills in maths and English 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Oct 2021