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Customer Service Apprentice Papillon

Papillon Interiors have an exciting opportunity for a Customer Service Practitioner in their small store based in the picturesque seaside town of Margate, with design led items for the home, as well as a range of quality toys and unique gifts.

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Weekly wage

    £195.00

  • Working week

    Monday 11:00am - 5:00pm, Wednesday - Saturday 11:00am - 5:00pm.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    28 Nov 2021

  • Date posted

    30 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001731591

  • Positions

    1 available

  • Working on the shop floor ensuring Covid guidelines in place
  • Remerchandise regularly giving customer a new look from windows and instore
  • Customer service, engaging with customers browsing and over the telephone
  • General Housekeeping; ensuring the shop and stockroom clean / tidy
  • Process incoming deliveries offering ideas to work smarter
  • Web work, keeping the site updated with new and discontinued products, images, promotions, sale etc.
  • Prospecting; via Social Media (LinkedIn), Internet (Local / London Based Companies), Networking (Industry Events), Phone Calls / Emails (Existing Clients)
  • Project Management; admin/sales support for orders / own projects
  • Maintain Supplier relationships, research campaigns discuss Social Media giveaways
  • Keeping up to date with manufacturers and new products
  • Sales Quotations
  • Purchase Orders
  • Run the Webchat to generate new enquiries – Olark
  • Answering Phone Calls / Making Phone Calls

Requirements and prospects

Desired skills

  • Confidence in dealing with people
  • Ability to analyse and solve problems
  • Excellent time management skills 
  • A detailed knowledge of Microsoft Office

Personal qualities

  • Patient & friendly attitude
  • Excellent inter-personal skills
  • Ability to work on own initiative
  • A willingness to learn
  • Proactive
  • Punctual
  • Team Player

Desired qualifications

Maths and English GCSEs at Grade 4/C and above or equivalent.

Future prospects

Possible permanent position on completion of apprenticeship.


About the employer

Papillon Interiors is a small store based in the picturesque seaside town of Margate, with design led items for the home, as well as a range of quality toys and unique gifts.

Employer

Papillon

Address

40

Fort Hill

Margate

CT9 1HD

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Training

Training provider

EAST KENT COLLEGE

Applications for this apprenticeship are being processed by East Kent College

Contact

Taylor Counsell 01227 811315 taylor.counsell@ekcgroup.ac.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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