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Customer Service Apprentice ADS windows

Ivybridge based, ADS Windows and Doors is looking for a Customer Service Practitioner to ensure the efficient and proactive running of their busy office. This is a fantastic opportunity for the right candidate!

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Closing date: 06 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday between 9am - 5pm, and Fridays between 9am - 4pm. Shifts TBC.

    Total hours per week: 39.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    29 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The job role will include:

  • Stock control
  • Taking deliveries
  • Looking after the small stall
  • Dealing with deliveries of goods
  • Manually moving and storing large items
  • Keeping the skip area, office, showroom tidy, safe, and presentable

There are always people on site and in the office to help and show you how the systems and procedures work in the business. You will have the opportunity to engage with their social media channels and work with their IT department on their web presence.

Requirements and prospects

Desired skills

  • Communication skills
  • Teamwork skills
  • Organisational skills

Personal qualities

  • Friendly and approachable
  • Trustworthy
  • Reliable
  • Desire to progress and learn

Desired qualifications

  • The required qualifications the employer is looking for GCSE maths and English at grade C/4 or above (or equivalent)
  • ICT skills and/or GCSE would be advantageous

Future prospects

  • ADS are keen to be able to offer the opportunity to progress to a Level 3 Apprenticeship and beyond providing business needs allow
  • The opportunity to progress further in the business and pursue industry qualifications to build a career path within different aspects of the industry are also available

About the employer

ADS Windows and Doors has been successfully trading for 11 years in Ivybridge. Run by director, Max, ADS supply and install PVC windows and doors to domestic and commercial clients. ADS have expanded to providing guttering, cladding, facias and more, offering a full home improvement service. Being very successful in their progress to date, there are also plans on the horizon for an online parts outlet expanding the business coverage further.


ADS windows


Unit 1

Stowford Business Park


PL21 0BE

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Training provider

Skills Group

Applications for this apprenticeship are being processed by Skills to Group Ltd


Skills Group 01752 332442

The Apprenticeship in Customer Service Practitioner consists of:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if required)

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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