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Apprentice Customer Service Assistant - Waiter / Waitress Franchise Catering Limited

Franchise Catering Limited are looking for an enthusiastic, hardworking individual to join their team as a Apprentice Customer Service Assistant - Waiter / Waitress. The successful candidate will work towards a Level 2 Apprenticeship in Hospitality Team Member

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Closing date: 28 Oct 2021

Apprenticeship summary

  • Weekly wage

    £166.50

  • Working week

    Monday - Sunday, shifts to be confirmed between 9.00am - 10.00pm

    Total hours per week: 37.00

  • Expected duration

    16 months

  • Possible start date

    05 Nov 2021

  • Date posted

    29 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001731491

  • Positions

    1 available

Duties will include:

  • Meeting & greeting customers
  • Taking orders
  • Serving our high-quality food
  • Taking Payments
  • Health and safety procedures
  • Hygiene and cleaning duties

Requirements and prospects

Desired skills

  • Good communication skills both verbally and written
  • Pleasant and competent telephone manner
  • Good interpersonal skills              
  • Good IT and typing skills
  • Good organisational skills
  • Ability to work under pressure
  • Ability to learn and teach new systems/equipment
  • Ability to prioritise workload
  • Ability to work well as part of a team as well as individually
  • Maintain high standard of work at all times
  • Ability to follow instructions accurately
  • Ability to adhere to and apply strict rules of confidentiality
  • To be flexible and a genuine willingness to undertake any tasks which could reasonably be expected of someone in this capacity

Personal qualities

  • Commitment to delivering a high-quality service.
  • Service with a smile.
  • ‘Can do’ attitude.
  • Effective communication skills

Desired qualifications

  • GCSEs at grades E/3 or above in English and maths or equivalent

Future prospects

  • To be discussed

Things to consider

  • This vacancy is to start immediately therefore you must be available to start before applying
  • The closing date, interview date and start date are subject to change
  • This vacancy may close early if sufficient applications are received
  •  Please ensure you apply early to avoid disappointment
  •  Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships
  • Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship
  • For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills
  • Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days
  • Applicants must go through this telephone procedure for your application to be progressed
  • Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Franchise Caterer

Employer

Franchise Catering Limited

Address

King Edward Road

North Shields

NE30 2ER

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Training

Training provider

MIDDLESBROUGH COLLEGE

Applications for this apprenticeship are being processed by Northern Skills Group

Hospitality Team Member Level 2 Apprenticeship Standard:

  • Technical Certificate
  • Functional Skills in maths, English and ICT (where required)
  • Day release class
  • End-Point Assessment (EPA)

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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