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Front of House Host Apprenticeship Victors Restaurant Limited

Working in a high end fast paced busy restaurant. This is an excellent opportunity for the right candidate to undertake a Customer Service Practitioner apprenticeship.

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Closing date: 05 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts and working weekends

    Total hours per week: 35.00

  • Expected duration

    14 months

  • Possible start date

    12 Oct 2021

  • Date posted

    29 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001731467

  • Positions

    1 available

Your responsibilities:

  • Ensure thorough knowledge of menus and allergen information
  • Ensure thorough knowledge of the venue
  • Always smile, greet and thank guests
  • Build a rapport with guests
  • Build a rapport with all members of the ECC team you encounter
  • Handle guest enquiries and communication courteously and professionally
  • Always follow service standards as laid out in the ECC Sequence of Service
  • Maintain service tools and equipment
  • Inform the manager/supervisor of any complaints immediately
  • Inform the manager of any drunk or suspicious guests
  • Set up and breakdown service area according to company standards
  • Support in all aspects of the guest journey
  • You are responsible for the security and control of stock, including any stock losses

Requirements and prospects

Desired skills

  • Genuine - Do the right thing
  • Dedicated - Dare fearlessly
  • Professional - Raise the bar
  • Confident - Act like an owner
  • Positive - Achieve together

Personal qualities

  • Experience in a guest facing role 
  • Confident communicator 
  • Fluent in spoken and written English 
  • Experience in working in teams
  • Good computer literacy

Desired qualifications

  • GCSE Maths and English or the equivalent (not essential)

Future prospects

Progression within the company.


About the employer

Victors is a Hamptons inspired restaurant and bar serving a menu of modern American small plates with a simple, yet elegant cocktail list. Our whitewash brick walls, open fireplace and wisteria clad ceilings provide the perfect escape at anytime of the day serving brunch, lunch, afternoon tea, dinner and cocktails. With locations open in Hale, Oxford and Alderley Edge, Victors will continue to expand throughout the UK.

Employer

Victors Restaurant Limited

Address

169

Ashley Road

Altrincham

WA15 9SD

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Olivia 07507 76781 olivia.park@keytraining.co.uk

  • On the job training
  • Maths and English if needed
  • Customer Service qualification

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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