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Customer Service Apprentice (Telesales/Business Developer) HOWDEN JOINERY LIMITED

As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the Depot. In turn we will provide full training in Depot and through our in-house Learning and Development team.

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Closing date: 29 Sep 2021

Apprenticeship summary

  • Annual wage

    £10,500.00

  • Working week

    Days TBC, shifts will be either: 8:00am - 4:00pm/8:30am - 4:30pm.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    29 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001731097

  • Positions

    1 available

Responsibilities will include:

  • To obtain key information to generate effective customer leads
  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • To monitor new accounts with a welcome call/letters and sending of marketing materials
  • To deal with enquiries from customers in a courteous, professional and knowledgeable way
  • Effectively communicating the full range of products and services offered by the company
  • Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
  • Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
  • To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
  • To participate in effective account management and accurate reporting
  • To undertake the banking and compliance related tasks when necessary
  • To participate as an effective and willing team member to achieve individual and Depot targets
  • To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations

Additional benefits:

  • Training from fully qualified Didac staff
  • Ensure you are working to current legal and good practice requirements

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Attention to detail

Personal qualities

  • Friendly
  • Good timekeeping
  • Willingness to learn

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential, as this will be covered in your training programme under Functional Skills

Future prospects

At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.


About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.

Employer

HOWDEN JOINERY LIMITED

Address

Unit 1

Anson Close

Pysons Road Industrial Estate

Broadstairs

CT10 2YB

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Training

Training provider

DIDAC LIMITED

Applications for this apprenticeship are being processed by Didac Limited

Contact

Annalise Morris 0800 773 4230 annalise.ersser@didac.co.uk

Level 2 Customer Service Practitioner Apprenticeship standard, which includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively

Training will be provided by Didac in your Depot.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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