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Customer Service Apprentice (33944) Senator International Freight Forwarding Limited

Customer Service Admin Assistant required to join the head office of a global freight forwarding company. A great opportunity to develop new knowledge of international transport in a friendly office environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 09:00 - 17:30.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    25 Oct 2021

  • Date posted

    28 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A normal day would include: 

  • Arranging the import or export of international shipments
  • Checking & replying to customer emails and data entry to our globally connected system
  • Taking customer calls and making external calls
  • Working with multiple IT systems including Microsoft Office Teams, Office, Cargowise
  • Processing consignment paperwork to arrange transport
  • The individual needs to be proactive and use good judgement. Able to make decisions and seek advice from team members
  • To engage and develop relationships with both customers and suppliers

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

Requirements and prospects

Desired skills

  • Basic IT skills, including knowledge of Microsoft Office packages Word, and Outlook
  • Good communication skills
  • Good timekeeping skills

Personal qualities

  • Team player
  • Attention to detail
  • Desire to learn

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English, Geography and Computing/Business Studies would be an advantage.

Future prospects

Possible progression within the company and progression onto the next-level apprenticeship upon completion.

About the employer

Our company was founded as Senator Airfreight in 1984 with an initial team of 12 people working from our headquarters in Hamburg. From the beginning, we handled shipments worldwide with absolute dependability. Within a few years, we had established a reputation as a leading mid-sized provider in the air freight shipping industry. As our customers’ shipping and logistics requirements grew, our capabilities expanded to include ocean freight.

Today, our services span air, ocean, trucking, and warehousing, a complete logistics and distribution solution designed to meet all our customers’ needs in the rapidly evolving global economy.  

To reflect the growing scope of our services and geographic presence, the company name was changed to Senator International in 1998, the same year that we opened our first U.S. office in Atlanta. Since then, we have established a truly global presence with offices in South America, starting with the opening of our Buenos Aires office in 2002, and Asia, starting with the opening of our Hong Kong office in 2005.  

Almost 36 years after our company’s launch, the Senator International team has grown to more than 1,700 employees working in 65 locations in Europe, Asia, Africa, and North and South America.  

But throughout the evolution in the size and scope of our operations and services, one thing remains unchanged: Our unfailing commitment to meeting the highest standards of dependability and superior service.  


Senator International Freight Forwarding Limited


Unit 1


M23 9NJ

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Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2021