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Customer Care Administrator Apprentice Prysmian Cables and Systems Limited

Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Monthly wage

    £11,400.00

  • Working week

    Monday to Friday 08:00-17:00 or 08:30-17:30

    Total hours per week: 39.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    25 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001730026

  • Positions

    1 available

This role is based within the Customer Care team. The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:

  • General office administration
  • Stock enquiries, quotations and order processing
  • Answering and actioning telephone calls, emails etc.
  • Corresponding in a professional manner
  • Handling customer complaints and queries
  • Importance of providing excellent customer service
  • Understanding sales strategies / brand management
  • Understanding and following Company procedures

All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.


Requirements and prospects

Desired skills

It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service.

Other essential qualities include:

  • Good time management
  • Excellent communication skills
  • Reliable and motivated

Personal qualities

  • Keen to develop new skills
  • Enthusiastic to learn

Desired qualifications

  • GCSEs in maths and English with at least a grade C / 4 are required
  • A level English / maths or equivalent level 3 qualification preferred

Future prospects

  • There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship
  • This role may lead to a permanent role as a Commercial Co-ordinator within the Customer Care Team

Things to consider

Benefits:

  • 25 days annual leave
  • Free car parking
  • Health cash back scheme

About the employer

Prysmian Group is a world leader in the energy and telecom cable systems industry. It operates in the businesses of underground and submarine cables and systems for power transmission and distribution, of special cables for applications in many different industries and of medium and low voltage cables for the construction and infrastructure sectors. For the telecommunications industry, the Group manufactures cables and accessories for voice, video and data transmission, offering a comprehensive range of optical fibres, optical and copper cables and connectivity systems.

Employer

Prysmian Cables and Systems Limited

Address

Chickenhall Lane

Southampton

SO50 6YU

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Training

Training provider

PETA LIMITED

Applications for this apprenticeship are being processed by PETA Limited

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021