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IT Support Apprentice Fat Face Ltd

A fantastic opportunity to join the experienced IT team of this dedicated and diverse company. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 09:00 - 17:30 Shifts TBC.

    Total hours per week: 35.00

  • Expected duration

    21 months

  • Possible start date

    11 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

This role is a fantastic first step towards working in IT support within a team of this global company. You will be working closely with IT colleagues in all technical disciplines to share knowledge, ensure consistency and improve service levels in all IT disciplines.

The IT Support Apprentice works in the Operations Services team, resolving technical incidents, problems and queries from internal FatFace customers.

You will ensure:

  • All requests are logged accurately, with good technical and non-technical information, to ensure timely resolution of all incidents
  • Additionally, you will provide general advice and guidance on the best use of IT services offered at FatFace, covering hardware, software and online services

Requirements and prospects

Desired skills

  • An appreciation of the IT industry, technology trends
  • Excellent written and oral communication skills
  • A team player, able to build relationships and work well in a team
  • A self-starter, able to work alone when required

Personal qualities

  • Good technical understanding of end user IT hardware, software and services
  • A general understanding of retail, the high street and how IT supports a retail organisation

Desired qualifications

  • GCSE maths and English grade A* - C / 9 - 4 or Level 2 equivalent

Future prospects

  • Potential full-time employment upon completion of the Infrastructure Technician Level 3 Apprenticeship Standard

Things to consider


  • Onsite parking
  • Close to public transport links
  • Holiday allowance
  • Staff social events
  • Early finish on Fridays

About the employer

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, FatFace has grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic, multi-channel retail brands. With over 200 stores in the UK, Ireland and the USA, together with established e-commerce and wholesale operations, FatFace customers are always within easy reach of the brand.


Fat Face Ltd


The Ridgeway Unit 1



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Training provider


Applications for this apprenticeship are being processed by PETA Limited

This position is offered as an apprenticeship and you will be completing a Level 3 Infrastructure Technician qualification. Most of your training will be completed in the workplace, however, throughout the duration of the apprenticeship you will be required to attend classroom-based sessions for off the job training. You will have regular reviews with your PETA Learning and Development Coach who will be able to offer help and advice to ensure the successful completion of your qualification.

As part of the apprenticeship, you will complete the following additional qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021