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Customer Service Apprenticeship The New Fountain Inn Ltd

The owners of The New Fountain Inn in the heart of the seaside town Seabrook, have many, many years of experience in this sector. They are now looking to add two more people to their team who can help them run their busy pub/restaurant.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    12:00 - 23:30, Monday - Sunday. Shifts TBC.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    18 Oct 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001728921

  • Positions

    2 available

The owners of The New Fountain Inn in the heart of the seaside town Seabrook, have many, many years of experience in this sector. They are now looking to add two more people to their team who can help them run their busy pub/restaurant.

Duties to include:

  • Bar work
  • Help prep in kitchen
  • Meet & greet
  • Help to clean & tidy

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace or digitally, or through going out into the customer's own locality. 

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Requirements and prospects

Desired skills

  • Dress smart
  • Good time keeping

Personal qualities

  • Set personal goals and development targets
  • Be open to feedback
  • Work well in a team
  • Be professional
  • Dress smart

Desired qualifications

Minimum level 1 maths & English Qualification (or equivalent)

Future prospects

This employer is looking for the apprenticeship that they recruit to sustain a long-term career with them and the chance to develop and progress to a full-time employment.

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices increased to £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. 

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+ 

PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to have a pre-screening interview over the phone or online with one of TNB Skills Training advisers before your details are passed to the employer to ensure you meet their criteria so please expect a call.  


About the employer

The New Fountain Inn Seabrook

Employer

The New Fountain Inn Ltd

Address

171

Seabrook Road

Hythe

CT21 5RT

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Training

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Apprenticeship Standard- Customer Service Practitioner Level 2
  • Level 2 Functional Skills English & maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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