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Network Engineer Apprentice GIOTECH LIMITED

Estio Training have an exciting opportunity with Geotech Limited. Giotech are looking for a Level 4 Network Engineer based within London.

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Closing date: 26 Sep 2021

Apprenticeship summary

  • Annual wage

    £12,800.00

  • Working week

    Shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    02 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC001728882

  • Positions

    1 available

As a key part of our IT helpdesk, you will be responsible for logging client calls as the first point of contact and diagnosing faults and incidents. Following the diagnostic process you will resolve any hardware or software issues and test with the end user or escalate the fault to the 3rd Line engineers.

Your duties and responsibilities in this role will consist of:

  • Investigate, diagnose and resolve software and hardware faults on client devices
  • Log tickets and respond to clients within our agreed SLA. Keeping tickets up to date and striving to close as soon as possible
  • Complete user changes (new user setups, permission changes, user leavers) within our agreed SLA following strict authorisation processes
  • Provide excellent Client Relations
  • Complete simple builds and installations on networking equipment including servers, routers, phone systems
  • Complete laptop and PC builds
  • Complete site-visits on client sites as required
  • Complete out of hours emergency critical following the out of hours schedule
  • Escalate any faults/problems that cannot be fixed in the 2 stage fix process
  • Document any changes to the client processes on the client profile
  • Pass any consultancy events to the consultancy team and keep the client informed

Requirements and prospects

Desired skills

The following skills are essential for the role:

  • Experience in the latest Windows/ Mac/ Linux operating systems
  • Excellent Client Relations
  • Able to work as part of a team and on own initiative

Personal qualities

  • Ability to work attentively
  • Reliable
  • Willingness and ability to learn
  • Eager to learn 
  • Ability to form good working relationships
  • Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision-making skills

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.


About the employer

Founded in 2005, Giotech is a world-class provider of Managed IT Services based in the heart of the Docklands, East London. We have clients all over the UK, Europe and Asia and are adept at working alongside both SME and Blue-chip clients. We go above and beyond the standard managed service providers and truly become the Partner of our clients.

Employer

GIOTECH LIMITED

Address

113 Cannon Workshops

3 Cannon Drive

London

E14 4AS

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Josh Ankers 01133500333 josh.ankers@estio.co.uk

The Estio Training programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • CompTIA A+ Certification
  • Network Principles
  • Network Systems & Architecture
  • Network Security

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)


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