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Firstline IT Helpdesk Engineer Apprentice MATRIX BUSINESS IT LIMITED

PETA Training are proud to be working with Matrix Business IT Limited, looking to source an exceptional Firstline IT Helpdesk Engineer Apprentice for their organisation. A fantastic opportunity to join the growing IT team of this dedicated and diverse company offering you world class training and industry leading remuneration packages.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09:00-17:30 with 1-hour for lunch.

    Total hours per week: 37.50

  • Expected duration

    21 months

  • Possible start date

    11 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • First point of contact for all customer calls and emails to the service desk
  • Log calls on behalf of the user ensuring all key information is correctly captured
  • Monitor, categorise, set priority of incoming tickets
  • Communication with customers as required
  • System monitoring and documentation
  • Hardware fault diagnosis and repair

Requirements and prospects

Desired skills

  • Good numerical and literacy skills and good levels of computer literacy
  • Excellent organisational skills with the ability to prioritise
  • Good analytical/problem solving skills
  • The ability to communicate effectively at all levels with good relationship building skills

Personal qualities

  • Self-motivated and keen to develop, with a willingness and desire to learn
  • To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
  • Proven work ethic

Desired qualifications

  • GCSE Level 4/C or above (or equivalent) in maths and English language
  • BTEC Level 3 Extended Diploma in IT or equivalent

Future prospects

A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

Things to consider

  • 23 days holiday
  • Company nights out and Christmas party
  • Fantastic NEW Cams Estate office
  • Team lunches and events
  • Performance rewards

About the employer

Matrix IT is based in Fareham, Hampshire, working with businesses of all sizes and sectors throughout the south of England, including Fareham, Portsmouth, Southampton, Chichester, Havant, Waterlooville and throughout the counties of Hampshire, West Sussex and beyond. Our expert team can ensure the continued optimum efficiency and ongoing development of your IT investment by offering a wide range of proactive, reactive and managed IT services, including remote system monitoring, fault diagnosis and resolution, along with emergency on-site response.




Carnac Cottage

Carnac Court


PO16 8UB

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Training provider


Applications for this apprenticeship are being processed by PETA Limited

  • Infrastructure Technician Level 3 Apprenticeship Standard

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4

Apprenticeship standard

Infrastructure technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021