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Apprenticeship in Customer Services THONG DEES THAI LIMITED

Thong Dees Thai street food and bar is a brand new restaurant taking the town by storm with their delicious range of Thai food. You will have the chance to work front of house in the most exciting workplace in town!

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    17:00 - 23:00 Tues - Sat

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    18 Oct 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001728748

  • Positions

    2 available

Would you like to work in the most exciting place in town? Thong Dees Thai is a brand new Thai street food and bar restaurant in the centre of town and are looking for front of house staff to offer good services to customers of their delicious food.

Job duties to include:

  • Bar work
  • Booking reservations
  • Cleaning

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace or digitally, or through going out into the customer's own locality. 

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

 


Requirements and prospects

Desired skills

  • To be able to manage workload
  • Demonstrate patience and calmness when dealing with customer conflict and challenge

Personal qualities

  • Dress smart
  • Good timekeeping
  • Work well in a team

Desired qualifications

GCSE grade A-C (4-9) an advantage.

Future prospects

We are looking for an apprentice we can recuit to be front of house with prospects of becoming a manager in Thong Dees Thai

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices  increased to £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. 

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+ 

PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to complete a pre-screening interview either over the phone or online. One of TNB Skills Training advisers will email or call you before your details are passed to the employer to ensure you meet their criteria so please expect a call.  


About the employer

Thong Dees Thai is a brand new Thai street food & bar in the centre of town with delecious food and a big range of booze. The restaurent is taking the town by storm! 

Employer

THONG DEES THAI LIMITED

Address

113

Sandgate Road

Folkestone

CT20 2BL

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Training

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

  • Apprenticeship Standard - Customer Service Practitioner
  • L2 Functional Skills in English and maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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