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Housing and Property Management Apprentice ACCOMMODATION LETTINGS LTD

Our Central Letting Agent will assist our Local Lettings Agents throughout the UK by contacting all viewings leads & enquiries, delivering world class customer service at all times. They will ensure that all viewing enquiries which they book are properly qualified and information on the system is accurate.

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Closing date: 23 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9:00am - 17:00pm, may include Saturday morning 10am - 13:00pm.

    Total hours per week: 40.00

  • Expected duration

    5 years

  • Possible start date

    24 Sep 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

How we will be measuring success:

  • Number of inbound/outbound calls
  • Conversion from prospect to viewing booked
  • Conversion from viewing booked to completed viewing
  • Percentage of viewings cancelled
  • Net promoter score

What you will do

  • Contact leads as quickly as possible to discuss their enquiry and outline the benefits of using
  • Ensure all details on the system are accurate and notes are added following every discussion
  • Qualify potential tenants to ensure they are suitable
  • Follow the contact process to ensure the best chance of success
  • Suggest improvements to the process
  • Target 65 calls per day 
  • Follow up viewings which are booked but not attended to understand the reason
  • Deliver exceptional service to both our customers and partners in every interaction
  • Report KPI and SLA performance

Requirements and prospects

Desired skills

  • Confident
  • Organised
  • Willing to learn

Personal qualities

What we are looking for:

  • Someone who is driven to win
  • A visionary, someone who believes anything is possible
  • Honesty with an ability to communicate feedback
  • Motivated to learn new skills and processes
  • Someone with a keen interest in PropTech
  • A passionate member of the team
  • Bilingual (preferred, but not essential)

Desired qualifications

Preferably English and maths GCSEs Grade 4/C or equivalent and above.

Future prospects

Will be reviewed upon completion of the apprenticeship.

About the employer

About Us is a next generation letting agent. We combine our bespoke, industry leading all in one technology, which automates and streamlines admin tasks, with our nationwide network of highly experienced Local Lettings Agents and Property Managers, we are on a mission to be the largest and most loved letting agent

Our end to end, digital, industry leading platform is designed to create transparency, accountability, convenience and an increased response speed to greatly improve the renting experience for everyone in the rental process.




Wework No.1



M3 3JE

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Training provider


Applications for this apprenticeship are being processed by Nationwide Energy Training Services Ltd


Philippa Plumpton 07803824524

  • Level 3 Housing / Property Management Apprenticeship Standard

Apprentices without Level 2 English and maths will need to achieve this level prior to completion of their Apprenticeship

On completion of the apprenticeship, apprentices will be able to apply to the following for membership:

  • Chartered Institute of Housing (CIH) at Member level.
  • Association of Residential Letting Agents (ARLA) at Associate Level.
  • Institute of Residential Property Management (IRPM) at Associate Level.

Apprentices will be able to progress to managerial and/or professional roles within the housing sector.

Apprenticeship standard

Housing and property management

Level 3 (A level)

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