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Business Administrator Apprentice Water Babies Staffordshire Ltd

The main purpose of the post is to support the Client Services Manager in all aspects of their role, and to provide support for the PPM with regards to photoshoots

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Closing date: 03 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday with occasional weekend work

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    05 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Main Purpose of the Post:

The main purpose of the post is to support the Client Services Manager in all aspects of their role, and to provide support for the PPM with regards to photoshoots:

  • To assist with all aspects of customer service (aquatics and photo shoot)
  • To support the smooth running of the Water Babies office
  • To assist the Marketing Co-ordinator when required

Office Responsibilities:

  • To develop positive, trusting relationships with clients
  • To be the first person to answer the phone
  • To use NEMO effectively e.g. add babies to the waiting list, take bookings, answer class queries, process product sales
  • To escalate any complaints to the CSA / CSM
  • To support the CSM in managing the waiting list for new classes
  • To make-up Welcome Packs for new swimmers
  • To print and laminate registers ahead of each new term
  • To manage the post and ensure products and post get to clients and teachers in a timely manner
  • To support the administration of photo shoots
  • To provide back up and support to the whole team
  • Any other duties as may be deemed appropriate

Requirements and prospects

Desired skills


  • Communicates clearly and simply
  • Communicates with confidence and enthusiast
  • Is approachable
  • Listens to others


  • Is able to work accurately
  • Solves problems based on experience and knowledge
  • Can prioritise effectively

Personal qualities


  • Feels passionate about the concept and values of Water Babies
  • Enjoys getting to know people and their babies
  • Likes to be a helpful team player
  • Likes to get things right

RESILIENCE / Emotional intelligence

  • Shows positive emotions to customers
  • Remains calm in difficult situations
  • Understands the feelings of others
  • Reads behaviour and interprets it accurately

Desired qualifications


Future prospects

Full-time position with the option of training to become a swim teacher

Things to consider

  • The role includes weekend work
  • Passion/desire to be a swim teacher is advantageous, but not necessary

About the employer

Why should I take my baby swimming?

There are so many benefits to baby swimming lessons. Not only are our lessons brilliant for your child's development, they're also the perfect place to bond with your little one.


Build their strength quicker

Swimming strengthens your little one's heart and lungs, as well as their arm, leg and neck muscles. All this helps with their coordination and balance. It even aids a healthy appetite and improves their sleeping pattern.


Enhance the bond between you

Focused time in the water builds the bond between you and your baby, through skin-to-skin and eye contact. Swimming gives you that time to really connect, away from the demands of daily life.


Teach them water safety

There's nothing more important than your child's safety. Teaching them vital safety skills from the get-go prevents them from developing a fear of the water later and gives them the knowledge to keep themselves safe, wherever they are.


Give them life confidence

When your little one grasps a new skill, this sense of achievement gives them the confidence to try new things. So you'll soon see them flourish in and out of the water.


Develop their social skills

The pool is the ideal place for your little one to develop their social interaction as they play with other babies in the class. It's also a brilliant way for you to meet other like-minded parents too!


Accelerate their learning ability

All the movements that your little one learns in the water strengthen those brain connections. Research has shown that the time your baby spends swimming can put them months ahead with mathematical reasoning and reading.


Water Babies Staffordshire Ltd



Wrenbury Road



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Training provider


Applications for this apprenticeship are being processed by KNIGHTS GROUP


Anna Bates 01270 611 111

  • Business Administration Level 3 Standard
  • Math's & English (if required)
  • Internal business administration course
  • Administrative & some customer service skills

Apprenticeship standard

Business administrator

Level 3 (A level)

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