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Telesales/Business Developer Apprentice Howden's Joinery

As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    8.00am - 5.00pm / 7.30am - 4.30pm Monday - Friday

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    04 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • To obtain key information to generate effective customer leads
  • Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
  • To monitor new accounts with a welcome call/letters and sending of marketing materials
  • To deal with enquiries from customers in a courteous, professional and knowledgeable way. Effectively communicating the full range of products and services offered by the company
  • Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
  • Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
  • To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
  • To participate in effective account management and accurate reporting
  • To undertake the banking and compliance related tasks when necessary
  • To participate as an effective and willing team member to achieve individual and Depot targets
  • To ensure a safe and comfortable environment is maintained for customers and employees within the depot and to ensure 100% compliance with Health & Safety Regulations and expectations

Requirements and prospects

Desired skills

  • Excellent communication both written and verbal
  • Able to deal with customers 
  • Attention to detail
  • Good timekeeping skills

Personal qualities

  • Friendly
  • Willingness to learn

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desired but not essential.

Future prospects

At Howdens there are great opportunities to progress into one of many key depot roles, including sales and management.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with more than 700 depots nationwide.


Howden's Joinery



Meadow Close, Ise Valley Industrial Estate



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Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Charlie Stevens 07766504418

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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