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Administration Apprentice SCS

Initially the Online Contact Centre Apprentice is responsible for answering queries and directing the SCS customers to the correct location/department by way of the live chat platform. This is a fantastic opportunity for the right candidate. This role is based at Seaham depot and you will be working from a office within a distribution centre.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts: 5 out of 7 days. 8 hour shifts with 1 hour for lunch. 1 week of early's - 8am - 5pm 1 week of late's - 12 - 9pm - Potentially working from home for this shift Sunday hours are 10am - 7pm. You will be guaranteed a day off every week

    Total hours per week: 40.00

  • Expected duration

    19 months

  • Possible start date

    04 Oct 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Participates in training as required to meet the needs of the business
  • Continuously develops by maintaining a comprehensive knowledge of ScS products and services and confidently promote the features and benefits of these to our customers
  • Promotes the benefits of carpet and upholstery protection products to customers
  • Demonstrates a consistently exceptional customer experience in every interaction
  • Consistent delivery of accurate information linked to flooring and furniture sales

Requirements and prospects

Desired skills

  • A good working knowledge of social media
  • Professional manner at all times
  • Excellent typing and literacy skills
  • Good listening and questioning skills

Personal qualities

  • Personable
  • Determined

Desired qualifications

  • Information & Communication Technology (ICT) Level 2
  • GCSEs or equivalent maths and English grades A*-C / 9-4 

Future prospects

  • Different progressive full-time roles available for the suitable apprentice after completion of a successful apprenticeship

Things to consider

  • Could have a late finish of 10pm 
  • Office based in a warehouse depot 
  • Based on a shift pattern - weekends, bank holidays, boxing day and new year's day
  • Role based in Seaham - SR7 0PU 
  • Upto 20 pounds travel allowance has been authorised by SCS due to the location of the role 

About the employer

ScS is national furniture and flooring retailer with 100 stores through the UK.

We are looking to recruit an Online Telesales Apprentice to join our Online Sales Team to proactively contribute to the efficient operation of the Online customer experience by way of engaging with customer’s using the live chat platform with a view to converting live chat conversations to sales enquiries. You will report to the Online Sales Team Leader.

In addition, there will also be the opportunity to progress onto handling both inbound and outbound sales calls, training and support will be provided in order to help you with this part of your progression.




Unit 8

Hall Dene Way

Seaham Grange Industrial Estate



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Additional location information

******ROLE IS BASED AT SEAHAM****** Unit 8 Hall Dene Way Seaham SR7 0PU


Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Shelley Lea 07841361547

  • Business Administration Apprenticeship Level 3 Standard 

Apprenticeship standard

Business administrator

Level 3 (A level)

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