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Level 3 Business Administrator Apprenticeship TRANSALIS LIMITED

As the apprentice you will be responsible for delivering an effective onboarding experience for new customers, as well as new projects for existing customers. Key metrics for the role include a high level of customer satisfaction, prompt contact with customers once deals have been completed and clear and high-quality written communication.

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Closing date: 23 Sep 2021

Apprenticeship summary

  • Weekly wage

    £168.75

  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    20 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001727351

  • Positions

    1 available

Onboarding Executive
Transalis
Landport, Portsmouth
£4.50 per hour, 37.5 hours per week, Monday-Friday 9am-5pm, 31 days holiday per year including bank holidays, Perkbox, pension scheme, free parking

Transalis is an IT company based in Portsmouth. Transalis drives client business growth by connecting the supply chain digitally, through the UKs largest information platform.

As the apprentice you will be responsible for delivering an effective onboarding experience for new customers, as well as new projects for existing customers. Key metrics for the role include a high level of customer satisfaction, prompt contact with customers once deals have been completed and clear and high-quality written communication. Responsible for ensuring agreed SLA (service level agreements) metrics on new customer account setups are completed using internal system tools and effective communication with 3rd party network connectivity providers.

Key responsibilities

This role will involve:

  • Answering the phone, transferring calls to the relevant person/department and taking detailed messages on behalf of work colleagues
  • Using internal employer software to update customer and vendor information
  • Communication via face to face, email and telephone
  • Assisting senior members and management
  • Participating in office meetings and taking meeting minutes
  • Giving feedback on office efficiency and suggesting possible improvements
  • Building relationships with customers
  • Keeping well-organised files and records of business activity
  • General administrative tasks including scanning and printing

Key accountabilities:

  • Ownership of end-end project
  • Set up and configuration
  • Run assigned testing processes to completion
  • Liaise with customer, Trading Partner & internal resources to meet agreed targets incl. test and go-live
  • Complete sign-off process incl. sending of customer survey
  • Record all activities in line with Project Management tool

Key performance indicator:

  • Ensure customers are contacted within agreed timescales of the sale being completed by the sales team
  • Set up accounts on Transalis systems within agreed timescale days for designated setup types
  • Ensure setups and configurations are completed within agreed timescales of the request being received, working with third parties to set up and test connectivity
  • Delivery of projects within agreed timescales

Requirements and prospects

Desired skills

  • Knowledge of service level agreements (SLAs) and the ability to prioritise workloads to deliver positive outcomes for customers
  • Excellent written and verbal communication
  • Ability to understand company services and products, and articulate them well
  • Ability to use initiative to identify improvements to processes and tools for the benefit of customers
  • Understanding of Project process and delivery - not essential, you will be taught this within the role.

Personal qualities

  • Customer service experience - please show this on your CV
  • Objective problem solver
  • Self-motivated starter
  • Attention to detail
  • Competence in Microsoft Office products and IT literate
  • Excellent attitude to work – reliable, positive, team player with a willingness to learn and a “can do” attitude

Desired qualifications

  • 9-4/A*-C in English and maths or Functional Skills Level 2, proof of certificates is required (or equivalent)
There is no college attendance, due to this, applications with less than the required grades will not be considered. Equally applications received not stating maths and English GCSE/Functional Skills results will not be considered.

Future prospects

Upon successful completion of the Apprenticeship and subject to progress as an employee Transalis would like to offer you a full-time job.

Things to consider

  • 31 days holiday per year including bank holidays
  • Perkbox
  • Pension scheme
  • Free parking

About the employer

Transalis is an IT company based in Portsmouth. Transalis drives client business growth by connecting the supply chain digitally, through the UKs largest information platform.

Employer

TRANSALIS LIMITED

Address

Portsmouth Technopole Room 405

Kingston Crescent

Portsmouth

PO2 8FA

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Training

Training provider

HIGHBURY COLLEGE PORTSMOUTH

Applications for this apprenticeship are being processed by Highbury College

Contact

Heather Murray 02394 211959 heather.murray@highbury.ac.uk

The Apprenticeship will focus on Business Administration and includes the following knowledge criteria:

  • Understanding the organisational purpose, activities, aims, values, vision for the future and resources.
  • Knows the organisational structure and demonstrates understanding of the benefits, knows their role in the team and recognises how their skills will help them progress.
  • Understands Laws, regulations and internal policies all related to their sector.
  • Understands relevant external factors (policy change, supply chain, national/global markets, employment).
  • Business Fundamentals – managing change, business finances and project management.

What attendance is required?

Your assessor will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work. Attendance at College may be required to complete some parts of the knowledge units.
It is a Government requirement for you to spend 20% of your apprenticeship working towards your “Off the Job Learning” – off the job learning can consist of college attendance, homework/coursework, project related work, employer training, mentoring and coaching – plus a number of other tasks.

Learning and assessment:

  • Apprentices build a portfolio of work and workplace assessors will be in regular contact to provide support, and to arrange on-site visits to observe the apprentices’ ability and skills in their daily role.
  • It is important for the apprentice to take ownership of their own learning by seeking out opportunities to gain new skills on the job with the employer.
  • The apprentice’s final grade will be determined by collective performance in the three assessments in the endpoint assessment.
  • To achieve a pass or distinction the apprentice will need to score 60%-79% (pass), 80%+ (Distinction).

The three assessments are:

  • Online Knowledge Based 50 multiple choice questions - 60 minutes (20%)
  • Portfolio Based Interview – 30-45 minutes (40%)
  • Project Improvement Presentation 20-30 minutes (40%)

Apprenticeship standard

Business administrator

Level 3 (A level)


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