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Apprentice Customer Care Assistant- JD Sports Fashion Plc- Bury JD Sports Fashion Plc

Do you have a passion for providing excellent customer service? We are looking for people to join our team in Bury, the birthplace of JD Sports itself!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2021

Apprenticeship summary

  • Weekly wage

    £262.40

  • Working week

    40 Hours Per Week – 5 Days of 7 – Various Shifts, 6am – 6pm any hours between then and 1 in 3 weeks.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    31 Oct 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001727314

  • Positions

    10 available

Do you have a passion for providing excellent customer service? We are looking for people to join our team in Bury, the birthplace of JD Sports itself!

We have many different facias under the JD PLC umbrella including JD Sports, Scotts, Tessuti, GO Outdoors, Blacks, Millets, Ultimate Outdoors to name just a few, and in your role as a Customer Care advisor you would be required to provide our customers with 'Best in Class' service at EVERY opportunity!

Conveniently located just off the M66, we offer a great training package with plenty of support. We also offer:

  • Free parking
  • A subsidised canteen
  • Staff discount (after successful completion of your probationary period)
  • A quarterly performance related bonus based on achieving reasonable KPI's
  •  Excellent career progression opportunities within the company

Key Duties/Responsibilities:

  • Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order
  • Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders
  • Providing technical assistance to customers placing orders on the website
  • To provide assistance with product related questions, and helping your customers reach an informed decision on their purchases
  • Communicating information about the company's products and services
  • Dealing with written communication through email and post, as well as general administrative duties
  • Accurately recording reasons for customer contacts
  • Actively encouraging feedback from customers and providing recommendations for improvement to your line manager
  • Constructively explaining processes and procedures when things occasionally go wrong

Skills/Experience/Knowledge needed:

  • Grade C/4 (or equivalent) in maths and English (desirable)
  • Previous experience in a customer service role is required
  • You must be able to demonstrate good written and verbal communication skills
  • You need to be computer literate reasonable keyboard skills
  • You need to have the ability to remain calm and focussed when dealing with challenging situations
  • Ability to work on own initiative and as part of a team
  • Being creative and forward thinking in suggesting alternative solutions to resolve customer issues
  • Understands the need for confidentiality and compliance with legislation
  • You need to be open and adaptable to change as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must

Apprenticeship Overview:

The JD Group are working closely with Qube Learning to source and recruit the perfect Apprentice to fit in to an already successful and established team.

Qube Learning are a national training provider who will support you throughout the duration of your Apprenticeship, lasting a total of 15 months. As a Customer Care Apprentice, you will undertake a Customer Service Practitioner Level 2 apprenticeship. This programme offers a comprehensive development programme supported by high-quality external resources and coaching. This will enable you to develop a rounded knowledge of Customer Services at an intermediate level.

You will be assigned a designated skills tutor, who will support you every step of the way throughout your apprenticeship. This is an excellent opportunity to join a well-established company and kick start your career.


Requirements and prospects

Desired skills

  • Previous experience in a customer service role is required
  • You must be able to demonstrate good written and verbal communication skills
  • You need to be computer literate reasonable keyboard skills
  • Understands the need for confidentiality and compliance with legislation
  • You need to be open and adaptable to change
  • As a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must

Personal qualities

  • You need to have the ability to remain calm and focussed when dealing with challenging situations
  • Ability to work on own initiative and as part of a team
  • Being creative and forward thinking in suggesting alternative solutions to resolve customer issues

Desired qualifications

  • Grade C/4 (or equivalent) in maths and English (desirable)

Future prospects

  • Advisor is the next role up, then team leader, or could move to a Coach role it just depends on the person and their ambitions
  • We see a lot of movement from CC to other areas of the business too

About the employer

We have many different facias under the JD PLC umbrella including JD Sports, Size?, Scotts, Tessuti, GO Outdoors, Blacks, Millets, Ultimate Outdoors to name just a few, and in your role as a Customer Care advisor you would be required to provide our customers with ‘Best in Class’ service at EVERY opportunity! Conveniently located just off the M66, we offer a great training package with plenty of support. We also offer: • Free parking • A subsidised canteen • Staff discount (after successful completion of your probationary period) • A quarterly performance related bonus based on achieving reasonable KPI’s • Excellent career progression opportunities within the company

Employer

JD Sports Fashion Plc

Address

Hollinsbrook Way

Bury

BL9 8RR

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Training

Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited

Contact

Sophie Gear

  • Customer Service qualification including Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2021