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Administrator Apprentice DELPHI MEDICAL LIMITED

The Pavilion is a residential setting supporting resident with their recovery in drug and alcohol addiction. Our administrators provide an essential role in ensuring that we are consistently delivering a client focused service, which promotes good customer service and effective working relationships.

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Closing date: 15 Nov 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    16 Nov 2021

  • Date posted

    18 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001727087

  • Positions

    1 available

Daily Duties:

  • To take responsibility for the effective use of office supplies
  • To support the production of leaflets and brochures
  • To ensure the smooth running of the team by dealing with general enquiries, greeting visitors and maintaining shared resources
  • To work collaboratively with colleagues, and other services, to maintain operational efficiency
  • Proactively promote health and wellbeing using relevant resources available i.e. notice boards
  • To provide service users with support and encouragement including the dissemination of harm reduction literature.
  • To maintain service user confidentiality
  • Ensure good working relationships are established and maintained within Delphi medical and externally with other service providers and commissioners and other interested parties
  • To maintain an overview of the administration function and workflow within the Clinical Team
  • To provide effective administrative support including diary management, phone calls and typing correspondence producing documents to a good standard, using The Pavilion templates, in line with Delphi Medical guidelines
  • To maintain the integrity of secure filing and archiving systems of service user and service information
  • Ensure all documentation completed when necessary and in a timely and accurate manner
  • Work as a member of the team
  • To participate in Delphi Medical’s supervision and appraisal system
  • To ensure that own essential training is maintained and up to date
  • To attend any local training/development sessions as appropriate.
  • To work flexibly, supporting service delivery across the team
  • To receive, sort, distribute and dispatch mail

Requirements and prospects

Desired skills

 

  • Ability to deal sensitively with staff and patients in person and on the telephone
  • Ability to communicate effectively and to promote a positive impression of the service Customer Care and the delivery of quality services
  • Some experience of a range of admin procedures
  • Experience of working as part of a team
  • Good oral and written communication skills/ Relationship
  • Flexible and innovative approach – willing to work as part of a team and assist colleagues
  • Awareness of the importance of confidentiality – ability to work within appropriate boundaries
  • Ability to learn and utilise new IT systems
  • Flexible approach – willing to work as part of a team and assist colleagues

Personal qualities

  • Understanding and respect the issues around confidentiality
  • Commitment to providing a quality service within a team
  • Punctual and flexible across hours of work when required

Desired qualifications

  • 4 GCSE’s at grades A*- D (9-4) including maths and English (or equivalent)
  • Candidates who have not attended an Apprenticeship Interview at LMC prior to Interview must achieve at least a Level 1 on the Initial Assessment to be complete prior to enrolment

Future prospects

  • Progression with the company to develop

Things to consider

  • This role is open to those  aged 18 years and over due to the nature of the site

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Delphi Medical is a values led, innovative and specialist addiction (drug and alcohol) service, inspiring their clients to progress safely and successfully from dependence to freedom. They have a shared purpose as part of the Calico Group to make a real difference to people’s lives.

Employer

DELPHI MEDICAL LIMITED

Address

The Pavilion

Ashton Road

Lancaster

LA1 5AZ

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Training

Training provider

LANCASTER AND MORECAMBE COLLEGE

Applications for this apprenticeship are being processed by Lancaster & Morecambe College

Contact

Mhairi MacVicar 01524521483 m.macvicar@lmc.ac.uk

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Relevant training will be provided through Lancaster and Morecambe College. In order to successfully complete the Business Administration Apprenticeship Programme, subject to attending an Apprenticeship Preparation Training Session here at Lancaster and Morecambe College.

Apprenticeship standard

Business administrator

Level 3 (A level)


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