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Customer Service Apprentice Acorn Mobility

A fantastic opportunity has arisen to join Acorn Mobility Services to work as part of a team to provide customer service support across the business.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £192.00

  • Working week

    Monday- Friday 8:00 -17:00

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    18 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001726626

  • Positions

    2 available

  • Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
  • Resolving minor technical problems over the phone, and if unable to resolve, allocate effectively for a Service Engineer to attend
  • Scheduling Service Engineers to attend breakdowns and services
  • Plan Engineers routes effectively for the following day and foreseeable future
  • Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

Requirements and prospects

Desired skills

  • Working with the elderly / vulnerable (Desirable)
  • Working as part of a team
  • Good UK geographical knowledge (Desirable)
  • Good telephone manner

Personal qualities

  • Verbal communication
  • Inspiring commitment
  • Initiative
  • Planning and managing resource
  • To go above and beyond for the company and its customers

Desired qualifications

GCSE grade A*-C/9-4 in maths and English (or equivalent), plus a good level of IT skills.

Future prospects

After the apprenticeship is completed and successfully secured a position we have potential progression career opportunities through Acorn Behaviours: depending on attendance, disciplines, personal development reviews, product knowledge, and overall attitude.


About the employer

Since our earliest days in 1992, Acorn has strived to set new standards in quality and innovation for the stair lift industry. Our pioneering designs and engineering excellence have led the way and helped Acorn grow to become the world's leading independent company specialising solely in the manufacture and installation of stair lifts.

Employer

Acorn Mobility

Address

Telecom House Millenium Bus Park

Station Road Steeton

Keighley

BD20 6RB

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Training

Training provider

LEEDS CITY COLLEGE

Applications for this apprenticeship are being processed by Leeds City College

Contact

Saffron Khan 01535 685118 saffron.khan@keighleycollege.ac.uk

Mode of delivery: Training, observations and assessments carried out in the workplace. An assessor will visit the place of work every 6-8 weeks.

Customer Service Practitioner Apprenticeship Standard at Level 2

Technical Competencies

 

  • Support and engage with different parts of the organisation 
  • Interacting with internal or external customers 
  • Supporting functional areas 
  • Working across teams
  • Resolving issues as requested 

 

Personal and People Development 

  • Working on your own as well as part of a team, seeking help and guidance when you are not sure

Health, Safety and Security 

  • Maintain a safe and healthy working environment
  • Adhering to legislations appropriate to the industry    

Equality and Diversity

  • Follow the principles of equality, diversity and inclusion

Functional Skills Qualification

Level 1 Functional Skills in English 

Level 1 Functional Skills in Maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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