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Customer Service Apprentice Ireview Ltd

Are you passionate and looking to join a growing business. This opportunity is joining IReviews academy on a Customer Service Apprenticeship .To generate customer interest in our products and services. Once a level of interest has been established then there is a transfer process to our sister company or external clients.

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Closing date: 16 Oct 2021

Apprenticeship summary

  • Weekly wage

    £173.25 to £334.13

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday 9.20am - 6.30pm Monday - Thursday and 9.10am - 3.30pm Friday

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    30 Oct 2021

  • Date posted

    17 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001726229

  • Positions

    10 available

  • Solid communication skills whilst using an automated dialler. 
  • Achieve individual, and team, outbound targets through following the hot key process
  • Call data provided to generate hot key leads for the sales consultants
  • Deliver sufficient information to the customers to demonstrate the benefits of purchasing a product through ST&R Limited
  • Utilise the client information data to maximise hot key conversion and deliver appropriate levels of service
  • Utilise the software systems available in an organised and appropriate way to achieve targets and deliver good customer service in a compliant manner
  • Follow processes and procedures as per our training programme
  • Maintain your product and market knowledge in order to operate effectively and compliantly
  • Take personal responsibility for delivering targets set by management
  • Provide call, quote and hot key lead information to management as required
  • Additional duties as requested by Management

Requirements and prospects

Desired skills

  • Ability to communicate effectively on the telephone
  • Strong interpersonal skills

Personal qualities

  • The ability to work as part of a team
  • Willingness to learn and develop within a growing company

Desired qualifications

GCSE Maths and English 3/D or higher (or the equivalent). 

Future prospects

The role will lead to full time employment on completing your apprenticeship.


About the employer

IReview is a lead generation contact center for Insurance companies. They are embarking on setting up a customer service academy within their call centre. Are you passionate about delivering good customer service because IReview pride themselves on delivering on their service offer and ensuring their team members are supported to do this in the right way.

Employer

Ireview Ltd

Address

Reception Block

Chorley

PR7 6TE

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Applications for this apprenticeship are being processed by Smart Training & Recruitment

Contact

Smart Training nasvacancies@smarttar.co.uk

Customer Service Practitioner Intermediate Level Apprenticeship Level 2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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