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Customer Service Apprenticeship Trim Traders

This is a great opportunity to join a small, hardworking team of people working within a friendly environment where you will be involved in many aspects of the business and play an integral part of it’s future success.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours of work are 8.00am – 5.00 pm with one hour for breaks

    Total hours per week: 40.00

  • Expected duration

    24 months

  • Possible start date

    04 Oct 2021

  • Date posted

    17 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

With excellent customer service as your main focus, your duties will include the following:

  • Serving trade and retail customers on a busy trade counter
  • Dealing with on-line orders and queries
  • Answering calls, accurately processing sales orders and payments
  • Assisting with various marketing tasks to promote the business
  • Liaising with warehouse and courier companies to ensure timely dispatch & delivery of goods
  • Taking delivery of goods and recording activities on in-house software
  • Assist in keeping the warehouse organised and tidy
  • Stocking and replenishing the trade counter shelves
  • You will need to be a team player, enthusiastic, highly motivated and computer literate.

Requirements and prospects

Desired skills

  • Creative skills
  • Computer literate
  • Communiation skills (oral and written)
  • Listening skills 
  • Customer service skills

Personal qualities

  • High attention to detail
  • Organised
  • Approachable
  • Sense of humour 
  • Positive attitude 

Desired qualifications

4/C or equivalent in Maths & English

Future prospects

Opportunity to move into a full time position upon completion of apprenticeship 

About the employer

We stock an extensive range of trims, transitions, movement joints and edge protection for the tiling and flooring industries. Our tile trim range includes almost every conceivable option available on the market today, from standard PVC through to premier wood effect, marble and luxurious looking metal and chrome.

Join the growing number of tilers, architects, designers, contractors and discerning homeowners all over the UK who are using Trimtraders & Tiles for their trim and tiling requirements.

We supply trims which compliment every size, thickness and style of tile, with many available for next day delivery. We also stock a great selection of tools, tile adhesives, grouts and tiling accessories suitable for any kind of tiling project.

It’s a fact that major DIY stores have a very limited selection of tile trims to choose from, often at expensive prices. Our advice is: choose your tile from your tile supplier, check the thickness of the tile to the type of trim you require (we usually recommend a trim depth of 2mm thicker than the tile), then browse our website and purchase the trim to perfectly compliment your tile. With over 2,000 tile trims and profiles to choose from your bound to find the perfect one to fit your decor.


Trim Traders


Holbrook Commerce Park Unit 5

Holbrook Close


S20 3FJ

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Training provider


Applications for this apprenticeship are being processed by Lifelong Learning and Skills Service


Pippa Proctor 01142296179

Customer Service Practitioner to be delivered during apprenticeship 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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