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Software Support Technician Apprentice Harrap Computer Systems Ltd

We are looking to recruit a Software Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £198.75

  • Working week

    Monday to Friday, times to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001725219

  • Positions

    1 available

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Software Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

The role involves working as part of a small office based team supporting Primary and Secondary Schools with the Library Management System that we have developed.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Logging support calls
  • Providing advice and solutions to customers over the phone
  • Troubleshooting, resolving and responding to support tickets
  • Testing new releases of the system

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company
Our client is a family company, based in Winchester, Hampshire. The company was founded in 2009 and over the past 10 years the original team of two has grown to more than 30 in 2020. They create beautiful tools for schools, helping staff and students to achieve more. They have developed a very popular piece of library software called Librarian for use in schools.


Requirements and prospects

Desired skills

  • Using initiative to deliver impressive results
  • Excellent communication skills 
  • Impressive organisation skills
  • An organised approach to workload
  • Excellent attention to detail
  • Superb IT skills and a base knowledge of hardware & software

Personal qualities

  • The company require a bright and enthusiastic individual with a genuine desire to learn and to build a career in technology
  • The company are looking for someone with a positive, highly self-motivating, who isn't afraid to ask questions
  • A desire to impress colleagues and customers
  • Eagerness to learn and develop tech skills
  • Flexibility, team spirit, adaptability and the ability to multitask 
  • Friendly, confident, smart and personable 
  • Enthusiastic, tenacious and hard working
  • A pro-active 'can do' attitude 
  • A desire to grow the business 

Desired qualifications

To be considered for this role, you ideally will hold a C/4 grade in both GCSE (or equivalent) Maths & English, and in three or four other subjects at least.

You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).

Future prospects

Upon successful completion of the apprenticeship programme, you will achieve industry-recognised qualifications, giving you a fantastic start to your career in IT!

Things to consider

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.


About the employer

Our client is a family company, based in Winchester, Hampshire. The company was founded in 2009 and over the past 10 years the original team of two has grown to more than 30 in 2020. They create beautiful tools for schools, helping staff and students to achieve more. They have developed a very popular piece of library software called Librarian for use in schools.

Employer

Harrap Computer Systems Ltd

Address

37

Courtenay Road

Winchester

SO23 7ER

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Training

Training provider

Intequal Limited

Applications for this apprenticeship are being processed by Intequal Limited

Contact

Jodie Dickens

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. The Software Developer (Level 3) apprenticeship contains the following knowledge modules and Microsoft Technological Associate (MTA) certifications:

  • Software Development Context & Methodologies
  • Programming
  • MTA Software Development Fundamentals (C#)
  • MTA Database Fundamentals

You will attend 3 training courses to help you pass the exams for the 2 knowledge modules and the MTA:

  • Software Development Context & Methodologies
  • Programming Using C# 
  • Database Fundamentals

These qualifications are globally recognised industry certifications and form the significant building block of software development knowledge for anybody looking to start a career in software development.

Apprenticeship standard

Software development technician

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021