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Office Administration Apprentice Wolfdale School

The apprentice will provide a comprehensive office service for the school, including working with all staff, parents and stakeholders.

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Closing date: 03 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working Week (Days and Hours) and paid hours 39 weeks per annum Monday to Friday Between 8.30 am – 4.30pm. Hours to agreed at interview.

    Total hours per week: 32.00

  • Expected duration

    18 months

  • Possible start date

    13 Oct 2021

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties and responsibilities:

  • Provide 1st level advice and reception service, both face to face and on the telephone to parents, carers and other callers to the school
  • To ensure that callers and visitors to the school are dealt with in a friendly and courteous manner and that they or their queries are directed to the appropriate member of staff
  • To ensure that the school’s standards of customer care are achieved.
  • To ensure accuracy and confidentiality in dealing with requests and maintaining records
  • To ensure all parcels are recorded and dealt with immediately and the relevant person informed
  • To ensure that all reception notice boards are updated in a timely manner
  • To ensure that all allocated regular or scheduled administrative tasks and record updates are performed on time
  • To comply with the appropriate government and policies, procedures and systems
  • To follow the requisite procedures and legislation regarding confidential information, e.g. the Data Protection Act and GDPR
  • To be proactive in the implementation of the school’s Equal Opportunities policy, Health and Safety regulations and Environment Protection policies 
  • To ensure accurate recording of daily pupil absence and updating of associated records
  • To provide a reprographic printing service to school staff as required
  • Assist in all elements of HR and School Business Management Administration

Requirements and prospects

Desired skills

  • Ability to communicate effectively to a variety of audiences both verbally and written
  • Ability to work on your own initiative
  • Ability to plan effectively
  • Ability to manage time effectively and meet deadlines
  • Ability to work effectively with stakeholders and within a corporate environment
  • IT literate and comfortable using recording systems
  • Organisational skills
  • Excellent telephone manner
  • Able to work in a team
  • Understanding of Administration process
  • Knowledge of Safeguarding, HR and health and safety

Personal qualities

  • Honesty and integrity
  • Discretion
  • Flexibility
  • Resilience

Desired qualifications

GCSE (grade A*-C / 9-4) or equivalent, in English and maths

Future prospects

Possible to progression route to an Administrator and prospects to progress and develop further skills sets in line with School Development Plan in regard to HR, School Business Management or Curriculum Administration. 

Things to consider

  • This role is subject to an enhanced DBS
  • 2 references required

About the employer

Wolfdale School is an Independent Specialist School with multiple sites in Leicestershire. Our provision is for young people with an Education Care and Health Plan and those with a diagnosis including Autism Spectrum Disorders (ASD), Attention-Deficit/Hyperactivity Disorder, Anxiety, and Social Emotional Mental Health. We provide a bespoke learning experience for all our students.


Wolfdale School


Cropston Road



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Training provider


Applications for this apprenticeship are being processed by Heart of England Training Ltd


Emma Stead 01788 820132

  • Level 3 Business Administration Standard
  • Functional skills in maths and English if required

Apprenticeship standard

Business administrator

Level 3 (A level)

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