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GP Customer Service Apprentice Sturry Surgery

Not just any Customer Service Level 2 post. This is working in a busy GP Surgery in Sturry with a varied range of duties and dealing with patients on a face to face daily basis. We are looking for someone who likes to be busy, is organised, works well under pressure in a team or individually where 2 days are never the same.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Sep 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 08:00 -18:30 30 minutes - 1 hour unpaid lunch depending on shift. Half day to complete learning.

    Total hours per week: 35.00

  • Expected duration

    1 years

  • Possible start date

    04 Oct 2021

  • Date posted

    21 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001724981

  • Positions

    2 available

Do you want to join a busy friendly team working in general practice?  If so this is the position for you.

Main Duties:

  • Greet patients
  • Book appointments
  • Answer phones
  • Handle general enquiries
  • Accept messages
  • Record home visit requests
  • Provide paperwork
  • Process repeat prescription requests
  • General administrative duties

Requirements and prospects

Desired skills

  • Organised
  • Attention to detail
  • Customer care skills
  • Basic IT skills
  • Good level of spoken and written English
  • Confidentiality
  • Problem solving
  • Team working

Personal qualities

  • Patience
  • Kind
  • Caring
  • Empathetic
  • Works well under pressure

Desired qualifications

  • GCSE (or equivalent) Grade A-C/4-9 in English and Maths

Future prospects

  • Potential for full time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider

Interview:

  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date

Reality Check:

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid

Travel Information:

  • Good bus and train routes
  • Onsite parking

About the employer

A busy general practice with 16,500 patients over 2 sites in beautiful Canterbury area. A training practice with opportunity to develop.

Employer

Sturry Surgery

Address

53

Island Road

Canterbury

CT2 0EF

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Training

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Sep 2021