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GP Customer Service Apprentice Sturry Surgery

Not just any Customer Service Level 2 post. This is working in a busy GP Surgery in Sturry with a varied range of duties and dealing with patients on a face to face daily basis. We are looking for someone who likes to be busy, is organised, works well under pressure in a team or individually where 2 days are never the same.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 08:00 -18:30 30 minutes - 1 hour unpaid lunch depending on shift. Half day to complete learning.

    Total hours per week: 35.00

  • Expected duration

    1 years

  • Possible start date

    07 Feb 2022

  • Date posted

    21 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Do you want to join a busy friendly team working in general practice?  If so this is the position for you.

Main Duties:

  • Greet patients
  • Book appointments
  • Answer phones
  • Handle general enquiries
  • Accept messages
  • Record home visit requests
  • Provide paperwork
  • Process repeat prescription requests
  • General administrative duties

Requirements and prospects

Desired skills

  • Organised
  • Attention to detail
  • Customer care skills
  • Basic IT skills
  • Good level of spoken and written English
  • Confidentiality
  • Problem solving
  • Team working

Personal qualities

  • Patience
  • Kind
  • Caring
  • Empathetic
  • Works well under pressure

Desired qualifications

  • GCSE (or equivalent) Grade A-C/4-9 in English and Maths

Future prospects

  • Potential for full time employment for the right candidate
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider


  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date

Reality Check:

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid

Travel Information:

  • Good bus and train routes
  • Onsite parking

About the employer

A busy general practice with 16,500 patients over 2 sites in beautiful Canterbury area. A training practice with opportunity to develop.


Sturry Surgery



Island Road



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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022