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Hospitality Team Member Apprentice Harboro Hotel Ltd

We have a fantastic opportunity for the right candidate to join our friendly team. You will be meeting and greeting customers, dealing with enquiries, taking care of customer needs and ensuring you go the extra mile for every guest. The successful candidate will be given full training, guidance and support by our experienced management team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Sunday. Days worked will be on a staff rota and you will have 2 days off per week. One working day will be at college each week. (Shifts TBC)

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    01 Feb 2022

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    5 available

Your duties and responsibilities will include:

  • To ensure at all times that the customers receive the attention, standard and service they are entitled to
  • To always deal with passing customers in a polite, pleasant and professional manner
  • To adhere to the standard of safety, hygiene and cleanliness laid down by the law and the company policies
  • To carry out service according to Company specification
  • To abide by Health & Safety and Food & Hygiene legislations at all times
  • To wear and maintain the correct uniform
  • To behave with other members of the staff in a polite, honest and friendly way
  • To be punctual at all times
  • To report to Management  on duty any complaints, incidents, accidents or any other irregularities
  • To carry out any reasonable request made by the management
  • To attend department and general staff meetings
  • To attend any training sessions as judged reasonably necessary by the management

Requirements and prospects

Desired skills

  • Good verbal and written communicator
  • Willingness to learn how to plan
  • Good organisational skills

Personal qualities

  • Enthusiastic and friendly
  • Honest, trustworthy and reliable
  • Flexible approach, commitment to want to work
  • Motivated with high energy levels

Desired qualifications

GCSE grade C/4 or above in English and maths (or equivalent). (If you do not already meet these criteria, we will ask you to sit initial assessments to indicate which level you are currently working at).

Future prospects

To secure a permanent position within the setting.

Things to consider

  • This is an application to study an apprenticeship with the SMB Group (Stephenson Brooksby Melton College). Before being considered for a formal interview with the employer, you will be required to apply and be accessed and have an initial interview by the college. You will also be required to attend college one day a week as part of your working week
  • As an apprentice you can apply for an NUS Apprentice extra card which can be used at hundreds of high street and online brands.

About the employer

The Harboro Hotel has been part of historic Melton Mowbray for over 200 years. In 2012 the business was taken over by a local family who transformed it into the welcoming venue it is today, undergoing a £1.5m refurbishment the Harboro hosts spacious areas where visitors can socialise, interact and hold personalised events. With 24 en-suite bedrooms, the hotel boasts great amenities with comfortable double beds, a modern design and great facilities. The genial atmosphere at the Harboro Hotel makes it easy to relax with the emphasis being on friendly but efficient service. Alfresco dining is available in our open-air terrace.


Harboro Hotel Ltd



Burton Street

Melton Mowbray

LE13 1AF

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Training provider


Applications for this apprenticeship are being processed by Brooksby Melton College


Apprenticeship Team (SMB Group) 01530 519 001

Intermediate Hospitality Team Member Standard.

  • Day release to our Melton campus. (Part of the SMB Group)
  • Functional skills if necessary
  • On-the-job training
  • Off-the-job training

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

All applications should be made through the Stephenson College (Part of the SMB Group) website and under no circumstances should a direct approach to the employer be made. Any direct approaches will result in your application NOT being considered for selection. Please understand that we may close vacancies prior to the publishing closing date if a sufficient number of applications are received. Please ignore the below statement to apply through the employer website, this is an automated message from the National Apprenticeship Service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022