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Customer Service Practitioner Apprentice SPEAR TECHNOLOGY LIMITED

Customer Service Advisor Apprentice daily duties include, but are not limited to: • Learning about the products and services that the business offer to their customers. Administration Duties

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Closing date: 10 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9 - 5.30pm

    Total hours per week: 37.50

  • Expected duration

    56 weeks

  • Possible start date

    11 Dec 2021

  • Date posted

    22 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001724324

  • Positions

    1 available

Customer Service Advisor Apprentice daily duties include, but are not limited to:

  • Learning about the products and services that the business offer to their customers.
  • Getting to know customers, assessing and managing their requests
  • Dealing with both new and a regular clientele
  • Ordering stock accurately
  • Getting to know suppliers
  • Working closely with various departments and offering support
  • Communicating with peers
  • Learning about and adhering to Health & Safety
  • Administrative duties
  • Communicating with customers via the phone and by email
  • Using a bespoke internal computer system
  • Chasing up old quotes to gain feedback for teams
  • Working closely with Managers and Directors on proactive tasks

Answering general phone line and transferring to relevant department


Requirements and prospects

Desired skills

  • Strong communication skills both verbal and written
  • Some basic IT knowledge would be useful although training on internal systems will be given
  • Adequate Numeracy skills when pricing and quoting in discussions with customers, this will get stronger over time
  • Logical
  • Ability to look for solutions as well as assistance if faced with challenges

Personal qualities

  • Good communicator
  • Have good judgement and be able to work on own initiative
  • Friendly and personable with a positive approach to learning and work
  • Drive and passion to succeed
  • Be able to influence customers both internal and external, communicating at all levels
  • Highly organised with a strong attention to detail
  • Value Career Development and engage in continuous self-improvement
  • Good sense of responsibility

 

Desired qualifications

To be considered for the Customer Service Advisor Apprentice role, you will require:

  • GCSE Maths grades A* - C or 4 - 9 or Functional Skills Level 2
  • GCSE English grades A* - C or 4 - 9 or Functional Skills Level 2

Future prospects

  • We always promote from within and this will be a permanent position with a full time role available at the end of the qualification.

About the employer

SPEAR Technology owns the following UK brands which candidates will be working within, these brands are the UK’s only no credit check mobile phone network, online catalogue store, and online supermarket.

www.sunshinemobile.co.uk

www.yescatalogue.co.uk

www.flava.co.uk

Employer

SPEAR TECHNOLOGY LIMITED

Address

Second Floor, Jordan House

Hall Court, Hall Park Way

Telford

TF3 4NF

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Laura Pountney 07534486764 laura.pountney@novatraining.co.uk

  • Customer Service Practitioner L2
  • Maths & English Functional Skills
  • EPA
  • Min 20% OTJT

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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