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Customer Service Apprentice Care for Feet

Care For Feet are pleased to offer a fantastic opportunity to join our growing customer focussed podiatry practice. If you're interested in healthcare admin & customer service, then this is the ideal opportunity for you! In return you will receive excellent personalised training, support, and development with the possibility of a rewarding career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Wage

    To be agreed upon appointment

  • Working week

    Full time: 9am–5pm, Mon-Fri. 37.5 hours per week. Or Part-time: 9am-5pm, Mon-Fri. 22.5 hours per week split over 3 days. You will spend some of your working week in college, usually 1 day, alongside training in the workplace.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    11 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001723690

  • Positions

    1 available

Full training and support will be provided throughout your employment, and we are keen to retain our employees by offering a clear structure for growth within the business.

Responsibilities will include:

  • Management of confidential information
  • Telephony – receiving and making calls
  • Supporting Podiatrists with admin tasks
  • Answering emails
  • Greeting patients & Reception Duties
  • Following compliance procedures and Healthcare Guidelines
  • Checking weekly calendars and diary management
  • General office/clinic tidying and cleaning
  • Using Cloud Storage & Online administration system
  • Stock-taking Packing and Posting online sales orders
  • Product knowledge, features, and benefits - sale of products on the reception desk
  • All other admin duties as and when required

Requirements and prospects

Desired skills

  • Organisational skills
  • Social skills
  • Time-management, and problem-solving skills
  • Computer literacy including Excel and Word

Personal qualities

  • Friendly
  • People person
  • Highly motivated
  • Loyal
  • Organised
  • Willing to learn
  • Dedicated
  • Quick learner
  • Interest in Customer Service and Administration
  • Professional
  • Confidence
  • Enthusiastic

Desired qualifications

Required:

GCSEs at grades C/4 or above (or equivalent) in maths and English.

If you have not achieved these you may be able to study towards Functional Skills qualifications as part of your apprenticeship, this will be discussed at the interview.

Optional:

GCSE or ‘A’ Level Business Studies (or equivalent).

Future prospects

Excellent potential for permanent employment upon completion. 

Things to consider

We have a professional dress code at Care For Feet, but no uniform is provided.

Transport links are not great between the clinics so a driving license and access to a vehicle is preferable but not essential.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). 

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Established in 2013 Care For Feet provides Podiatry services across the High Peak area with 4 Podiatrists and 3 clinics based in Bakewell, Buxton, and Chapel-en-le-Frith. Care For Feet is a family run business owned and directed by Jo and Lee Lambourne who both reside in Chapel en le Frith.

We are an ambitious business with aspirations to grow our clinical sites either through acquisition or franchise and to expand our eCommerce store ensuring the continued organic growth of our business by embracing technology and offering alternative therapies. Our business is very professional and run as an ‘Accredited Practice’ in compliance with the HCPC guidelines and College of Podiatry.

Employer

Care for Feet

Address

5 Matlock Street

Bakewell

DE45 1EE

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Additional location information

Your role may involve travelling across our three sites however this is flexible depending on your travel arrangements.

Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Kath Ferns 08000740099 feapprenticeships@blc.ac.uk

Leve 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply directly through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021