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Level 3 IT Solutions Technician Apprentice Change Organisation

To provide all aspects of internal Technical Support regarding all departmental requirements.

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Closing date: 29 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    05 Oct 2021

  • Date posted

    10 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available


  • Give IT support to all staff members on both hardware and applications
  • Give Networking Support to all staff members
  • Liaise when required with external Network support company
  • Give Internal Telecoms Support
  • Perform Customer Specified Configurations
  • Perform testing of RMA (returned) product
  • Identify when a lack of knowledge exists and recommend the required training
  • Keep working environment clean and tidy and adopt good housekeeping practises

Key Performance Indicators:

  • Technical policies communicated effectively throughout the organisation
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day IT issues
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day Network issues
  • A demonstrable increase in Networking knowledge
  • The ability to work with oversight in Customer Configurations
  • The ability to work with oversight when performing RMA tests
  • A high standard of achievement with college-based activities
  • The receipt of positive feedback from staff members on activities within the company.
  • A high standard of attendance

Final Performance Indicators:

  • The ability to work unaided in Customer Configurations
  • The ability to work unaided when performing RMA tests
  • A comprehensive understanding of technical policies throughout the organisation

Requirements and prospects

Desired skills

  • Problem solving
  • Excellent communication skills
  • Good English skills (verbal/written)
  • Organization
  • Good communication

Personal qualities

  • Keen to learn within the IT industry
  • Passionate about technology
  • Ability to take responsibility for your own learning, development & progression
  • Teamwork

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Founded in 1992, born out of a desire to be a market leading distributor of computer hardware and software, independent of manufacturers.


Change Organisation


Unit 92-93

John Wilson Business Park

Harvey Drive



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Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Darcy Greaves 01133500333

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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