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Apprentice Estate Agency Customer Service Assistant Sequence (Uk) Ltd

We’re looking for an Apprentice Customer Service Assistant to work in an Estate Agent branch in Burnham, Slough, as part of the country’s largest most successful estate agency group.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2021

Apprenticeship summary

  • Weekly wage

    £201.95

  • Working week

    35 Hours Per Week Shifts TBA.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    09 Oct 2021

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001721414

  • Positions

    1 available

The Apprentice Customer service assistant will work across our residential sales and/or lettings teams whilst learning all aspects of the role and gaining a leading qualification. The salary for this position is £12,000 plus commission based on agreed targets and paid business mileage expenses.

  • Ensure every customer is greeted in the friendly, positive and enthusiastic manner in an attempt to build rapport
  • Deliver excellent customer service to assist customers with all aspects of moving home
  • Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired
  • Plan and implement a marketing strategy that assists your branch in growing market share Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity. Immediately advise suitable applicants of any new instructions, which may be suitable
  • Ensure all viewings are promptly followed up and that quality feedback is available to your team or our client after each meeting
  • Maintain full documentation of all applicants, their requirements and actions
  • Ensure every effort is made to cross-sell Connell's products, in particular, on every occasion attempt to gain an introduction to Connells Home Conveyancing and Connells Mortgage Services
  • Optimise every opportunity to secure valuations and to obtain Instructions To qualify landlords and tenants according to company policy and in particular in accordance with the information required for completion of tenant and landlord cards/forms
  • To meet personal targets set and agreed with your Manager
  • To arrange viewings in a professional and efficient manner
  • Learn and respect the sales processes that ensure the best customer outcomes
  • Uphold high standards with regard to industry regulation and internal compliance

Requirements and prospects

Desired skills

  • Previous sales and/or customer service experience would be preferred, but not essential
  • Excellent communication skills
  • Ability to work under pressure within a target orientated environment
  • Accurate, numerate and computer literate
  • A team player with excellent organisational skills

Personal qualities

  • Have a Resilient, positive and friendly attitude
  • Highly motivated individual looking to work in a busy Estate Agency

Desired qualifications

None

Future prospects

We grow our teams internally at William H Brown so upon completing your apprenticeship you will have the chance to become a permanent negotiator at one of our branches. With extensive training and development, we support our teams to grow within the business and continue to earn to their full potential!


About the employer

Connells Group is the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1000 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Employer

Sequence (Uk) Ltd

Address

105

High Street

Slough

SL1 7JZ

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Training

Training provider

HIT TRAINING LTD

Applications for this apprenticeship are being processed by HIT Training Ltd

Contact

Vicky Williams 02393876392 Vicky.williams@hittraining.co.uk

Advance Apprenticeship Customer Service Specialist

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2021