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Customer Service Apprenticeship Banbury Dental Surgery

This is an exciting opportunity to start your career working for a well-established dental practice as a receptionist.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00 - £180.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    21 months

  • Possible start date

    02 Oct 2021

  • Date posted

    08 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Deal directly with patients either by telephone or face to face
  • Respond promptly to patient enquiries
  • Liaising with laboratory department, suppliers and other stakeholders
  • Handle and resolve patient complaints
  • Filling and ordering stationery
  • Retrieving notes for the dentist
  • Assisting receptionist as and when required
  • Communicate effectively with other members of the team
  • Maintain patient databases

Requirements and prospects

Desired skills

  • Organised
  • Good communication skills
  • Be computer literate with experience of IT and different Microsoft Office packages

Personal qualities

  • Our ideal candidate would have a professional approach with a mature and hardworking attitude and demonstrate commitment to their work
  • They must be very keen to learn, ability to pick things up quickly and efficiently

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Future prospects

For the successful candidate, there are opportunities to gain further qualifications and also progression into other roles.

Things to consider

Applicant may be required to provide references from a previous employer and or educational provider.

Applicants should ideally live within a 5-mile radius to Chipping Norton and be able to travel easily to and from the practice.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week),

For more information please visit:

About the employer

Banbury Dental Surgery is a small dental practice with a spread of patients from all over the area.

These are the treatments they provide:

  • Preventive dentistry
  • Restorative dentistry
  • Cosmetic dentistry, including teeth whitening and veneers
  • Dental implants
  • Endodontic treatment, including root canal therapy
  • Denture services
  • Hygienist services
  • NHS care for children (and adults who are exempt from paying charges)
  • Private dentistry, including dental plans
  • Emergency dental care


Banbury Dental Surgery


Hanwell Mews Unit 1

Rotary Way


OX16 1AP

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Training provider


Applications for this apprenticeship are being processed by Anderson Stockley Accredited Training Ltd


Henry Smith 01604 871340

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 2 Diploma in Customer Service
  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Health & Safety
  • Equality & Diversity

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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