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Junior Estate Agent Apprentice PORTER PROPERTY SERVICES LTD

An opportunity to complete a Junior Estate Agent Apprenticeship within an established Estate Agency

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Closing date: 06 Jan 2022

Apprenticeship summary

  • Weekly wage

    £220.00 - £260.00

  • Working week

    Monday – Friday, 9am – 6pm and Saturday 9am – 4pm (with day off in lieu during the week), 1 hour lunch.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    10 Jan 2022

  • Date posted

    07 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001720927

  • Positions

    1 available

The role will involve supporting the Director in all aspects of the sales and lettings business ensuring that exceptional service is delivered to both our buyers, vendors, landlords and tenants.

The main daily tasks will involve:

  • Booking and conducting viewings
  • Booking in valuations
  • Registering applicants
  • Negotiating offers
  • Undertaking referencing and administration duties associated with the tenancy
  • Sales Progression
  • Putting together all tenancy paperwork and arranging inventories, gas safety inspections etc.
  • Advising landlords of their legal obligations

Requirements and prospects

Desired skills

  • Good organisational and IT skills
  • Ability to work to targets and under pressure
  • Full clean driving licence

Personal qualities

  •  Have excellent communication skills via email, telephone and letter.
  •  A good work ethic and enthusiasm.
  • As a growing business, we are looking for someone who is keen to progress within a role within the sales and lettings industry and as the company grows the role will inevitably do the same.

Desired qualifications

  • Ideally, GCSEs in maths and English at least a grade C (4) or equivalent
  • Driving Licence

Future prospects

  • An opportunity to grow with the business

Things to consider

  • Do you hold a current full driving licence?
  • An apprenticeship and employer requires any potential candidate to be dedicated, please consider this before applying
  • Vacancy is for an immediate start, please consider this if you are still in education
  • Please do not contact the employer directly
  • The closure dates are for a guideline only and the vacancy may close prior to the dates advertised. How far do you live from the business and please detail how long it will take to travel?
  • Do you have a current CV on a word document?

About the employer

Porter Property Services is an independent agency specialising in property sales, rentals and management throughout Brighton and Hove. As an agency we aim to offer the highest personal level service to our vendors, buyers, landlords and tenants.

Employer

PORTER PROPERTY SERVICES LTD

Address

152

Edward Street

Brighton

BN2 0JG

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Training

Training provider

GATEWAY TRAININGCONSORTIUM LTD

Applications for this apprenticeship are being processed by Gateway Training Consortium Limited

Contact

Celia celia@gatewaytrainingconsortium.co.uk

The Junior Estate Agent (level 2) will be able to acquire the fundamental skills for the commercial and residential property sales industry. This in turn will give them the capability for further career progression on completion of the apprenticeship. This career progression can be either with their existing employer or within the industry in general. It will also enhance their ability to undertake further qualifications.

Professional Knowledge - Knowledge - What is required?

Valuation:

  • Be aware of the basic principles of rebuilding costs, selling, marketing (including use of social media) and marketing advice, local market information, different methods of sale and a basic understanding of lettings and investments, RICS property measurement standard, and market valuation. Rudiments of different types of valuation i.e. lending, insurance and market, researching property values, lettings, observational challenges/powers, yields and investment values

Legal/Compliance:

  • A general understanding of: Estate Agents Act (1979), Consumer Protection from Unfair Trading Regulations (2008), Consumer Rights Act (2015), Business Protection from Misleading Marketing Regulations (2008), Business Protection Regulations (2008), Stamp Duty and Land Tax, Trades Description Act (1972), Proceeds of Crime Act (2002), Landlord and Tenant Act (1954), Auctioneers Act (1845) etc. and understand Primary Authority Responsibility. Principles underpinning tenure, service charges, ground rent, shared ownership, accounting procedures and handling client’s money, illegal practices and role of trading standards

Marketing advice:

  • How to undertake basic research, including portals, and databases such as Rightmove and Zoopla. Knowledge of Land Registry, layers of marketing and self-presentation

Construction and defects:

  • Basic knowledge of traditional and non-traditional building construction terminology, knowledge of the most common defects in traditional buildings such as subsidence, damp etc.

Planning:

  • Awareness of the basic principles of planning, including the role of national and local government, building regulations and planning, outline and detailed planning consent, highways, building control (including conversions and extensions), permitted development, listing, change of use and use class order and conservation areas

Methods of sale:

  • Private treaty, public and private auctions, informal and formal tender and the relevant legal requirements

Organisational awareness:

  • Principles, policies and practices of the organisation in term of customer care, complaints handling, employee code of conduct, team working, risk assessment, personal safety, safeguarding and business communications. Also have some knowledge of the organisations business plan, organisation values, the range of services available to customers, team targets, Key Performance Indicators and understand how their role fits in within the organisation

Professional Skills - Skills - What is required?

Fee earning:

  • To demonstrate an understanding of the competitive marketplace and commerciality of Estate Agency, innovation, recognising opportunities and referrals

Time management:

  • To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting

Teamwork/Team Building: 

  • To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition

Communication:

  • Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette
  • Appropriate use of social media sites, i.e. Facebook, Twitter, LinkedIn and smartphone applications

Tools and equipment:

  • Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices

Selling:

  • To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs 

Negotiation:

  • To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation

Administration:

  • Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls

Enhanced literacy/numeracy:

  • Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages)

Professional Behaviours - Behaviour - What is required?

Customer care:

  • Demonstrate a responsive approach to customer needs and awareness of the organisation’s impact on customers and their lives. To show professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation; reliability; dependability; trust; integrity and moral character. To understand industry codes of practice in relation to conflicts of interest

Public Relations:

  • To present the company, oneself and the profession in the best possible light. To have an understanding of how the role fits in within the company structure. To be able to converse appropriately with customers, colleagues and professionals, forwarding enquires as necessary. Apply appropriate principles of customer care

Responsiveness:

  • To be able to take timely and responsive action to instructions given, with the aim of being able to work independently

Personal commitment:

  • To take responsibility for their own personal development, safety and training.  Act as an ambassador for the organisation and profession as a whole. Meets personal and work commitments and the expectations of others. Demonstrate good timekeeping and consistency, as well as self-presentation

Adaptability - Demonstrate willingness to accept fast changing priorities and work patterns.

Duration - Minimum 12 months.                             

Level 2 English and maths.

Apprentices need to achieve level 1 English and maths and take the test for level 2 prior to taking their end point assessment.

Professional Body and Progression - Apprentices who successfully complete this apprenticeship may be eligible to apply for student membership of the following:

  • NAEA Property mark (now incorporating the professional bodies formerly known as National Association of Estate Agents, Institute of Commercial and Business Agents and National Association of Valuers and Auctioneers)

Apprenticeship standard

Junior estate agent

Level 2 (GCSE)


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