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Customer Service Apprentice GT Paper & Packaging Ltd

GT Paper & Packaging Ltd are looking for a Customer Service Apprentice to join their team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Feb 2022

  • Date posted

    07 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Deliver excellent customer service on reception
  • Respond to emails and answering customer calls
  • General office administration tasks
  • Manage stock levels and supplies
  • Use of Sage and other software to manage orders and invoices
  • Liaising with colleagues and customers

There is the opportunity to progress into a full-time position at the end of the apprenticeship.

If you can master customer service skills, you can take your career in so many directions. employers really value people who can speak confidently, know how to deal with customers’ needs and have great telephone skills.

Requirements and prospects

Desired skills

  • Organisation skills 
  • Good communication skills
  • IT skills

Personal qualities

  • Proactive approach to seeking and sharing knowledge
  • Ability to understand and carry out instructions
  • Able to manage time effectively and prioritise workload accordingly
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work
  • Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion and confidence
  • Must be a team player
  • Good attention to detail
  • Ability to multi-task
  • Open to learning new skills

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Could progress into a full-time position upon completion.

About the employer

G.T. Paper & Packaging Ltd is an established business that caters to all the packaging needs of customers from locations throughout Staffordshire.

If needed, they can deliver packaging items anywhere in the UK.


GT Paper & Packaging Ltd


Headley Terrace

Lingard Street



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Training provider

Achieve Training

Applications for this apprenticeship are being processed by ACHIEVE TRAINING


Achieve Training 01782 279121

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Jan 2022