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IT Support Apprentice Cerulean Solutions Ltd

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09:15am 5:15pm.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    20 Oct 2021

  • Date posted

    04 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

Supporting the Technical Team, you will be providing general assistance to the team including 1st Line support on a remote basis with occasional onsite support, workshop repairs and building and setting up PCs and laptops, deliveries, documentation,

You will be exposed to a range of technologies including networking, wireless, desktop devices and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

  • Respond to Helpdesk requests remotely
  • Help desk calls – taking help desk calls; logging and tracking calls
  • Hardware and software repairs in a workshop facility
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting Technical team with maintenance tasks and installs

Requirements and prospects

Desired skills

  • Clear and concise telephone manner
  • Reliable and able to work both with and without guidance
  • Able to explain issues and resolutions to customers with varying technical skills
  • Ability to work within a team - ensuring knowledge is shared
  • Knowledge of networking, wired and wireless
  • General IT hardware and software skills
  • A basic understanding of cloud technology

Personal qualities

  • Flexible and willing to learn new skills
  • Motivated
  • Reliable
  • Enthusiastic

Desired qualifications

  • GCSE English and Maths A*-C/4-9 or level 2 equivalents.

Future prospects

  • Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

About the employer

Cerulean is a growing IT Services Provider, working with all types of organisations across many different business sectors. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.


Cerulean Solutions Ltd


Maple House

High Street

Potters Bar


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Training provider


Applications for this apprenticeship are being processed by SOLVEWAY LIMITED


Jon Solitro 01438340121

  • Information Communications Apprenticeship
  • CompTIA A+
  • Microsoft Azure
  • Microsoft Windows 10

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2021