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Business Administration Apprenticeship Hednesford Valley Health Centre

Excellent opportunity to receive training and development as a business admin apprentice at a large and modern GP surgery in Hednesford.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday- Friday between 8.00am-6.30pm 37 hours per week Occasionally shift pattern may change but will always be between 8.00am and 6.30pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    01 Oct 2021

  • Date posted

    04 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

You will learn a wide range of medically based administration and reception duties and will always be on duty with experienced staff.

  • Front of House meet & greet, check-in and query handling
  • In-coming and outgoing telephone work
  • Administration of clinical correspondence – both paper based and electronic
  • Booking appointments for long term condition health checks
  • Liaison with doctors and nurses
  • Problem investigation & solving for patients and doctors
  • Part of a medium sized reception / admin team 
  • Comprehensive on the job training & support

Requirements and prospects

Desired skills

  • Computer literate
  • Good communication and organisational skills
  • Able to work as part of a team and independently
  • Problem solving skills

Personal qualities

  • Positive approach
  • Good time keeping
  • Flexibility
  • Problem Solving
  • Friendly and empathetic
  • Ability to multi task
  • Good customer service
  • Effective communication 

Desired qualifications

  • Grades A-C English or equivalent, Grade D maths or equivalent

Future prospects

  • At the end of the apprenticeship there may be the possibility of a permanent position


Things to consider

A DBS check will be carried out for this position.

2 references will be required prior to starting employment. 

Office based.   

This role can at times be very busy and very demanding.  Whilst you will always be very well supported, at times you will encounter patients who are upset and very occasionally frustrated patients.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

We are an NHS Doctors Surgery and General Practice (GP) providing Healthcare in Hednesford near Cannock, Staffordshire.

Our mission is "To improve the health and wellbeing of our patient population, we are committed to provide a high standard of care within a safe environment".


Hednesford Valley Health Centre


Station Road


WS12 4DJ

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Training provider


Applications for this apprenticeship are being processed by City of Wolverhampton College


Lauren Childs

During the level 3 Business Administrator apprenticeship you will develop the skills, knowledge and behaviours required to pass the End Point Assessment and to become a competent and successful administrator within the practice.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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