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Hyundai Service Advisor Apprentice MOTORLINE (BROAD OAK) LIMITED

The Hyundai Advanced Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am - 5:30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    18 Oct 2021

  • Date posted

    03 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? If the answer is "yes" then the Hyundai Apprenticeship Programme could be the career route for you.

Motorline Hyundai are currently seeking a Service Advisor Apprentice to join their dealership based in Maidstone.

This is an exciting role working towards level 2 and 3 Customer Service qualification which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Personal qualities

  • Passionate about the automotive industry
  • Forward thinking and keen to learn with an interest in development and progression
  • Take a pride in appearance
  • Hardworking
  • Punctual
  • Reliable
  • Ability to use own initiative
  • Must have a 'can do' attitude
  • Polite and courteous

Desired qualifications

A*-D/9-3 GCSE in maths and English (or equivalent).

Future prospects

Upon successful completion and review of your Level 2 Apprenticeship you will be re-assessed with a view to progression onto the Level 3 Apprenticeship.

About the employer

Motorline Hyundai showrooms are located in Gloucestershire, Kent, West Sussex and Worcestershire. We pride ourselves on offering exceptional products and services to existing and new customers - just let us know what you need and we’ll be more than happy to help.

Across all our locations in Ashford, Canterbury, Gatwick, Gloucester, Hereford, Maidstone and Worcester, we stock the full selection of brand-new Hyundai vehicles - ranging from the compact i10 city car to the i30 family estate. If you’re looking for impartial advice, our team can offer that, too. We will talk you through the various payment options - including flexible finance packages tailored to suit your needs. It’s a great way to pay off your purchase over time, with regular affordable payments.

If you wish, these cars are available to part-exchange against your current vehicle. You can use our online tool to find out how much your vehicle is worth - simply fill in your details and a member of our team will be in touch to discuss your enquiry further. If you’re looking for a special deal, don’t forget to take a look at our special offers page.

In addition to new vehicles, we also have an ever-changing selection of Approved Used vehicles in stock. Each used car we sell is checked by our trained technicians before they arrive on the forecourt, so you can rest assured that they’re in optimum condition. These pre-owned cars are available to view online, so remember to book a test drive if you see something you like.

Our commitment to customer satisfaction doesn’t stop when you drive away. We also offer excellent aftersales care - from value-for-money servicing to genuine repair parts.

Browse our website to find out more about what we can do for you. You can also get in touch with the team directly online, on the phone, or in your local showroom. We’re open seven days a week.




Bircholt Road


ME15 9XY

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Training provider


Applications for this apprenticeship are being processed by Nottingham College


Nottingham College Apprenticeship Team

Level 2 Customer Service Practitioner Standard.

You will be required to attend the Hyundai Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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