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Customer Service Specialist Apprentice in an Estate Agency William H Brown

We’re looking for a Customer Service Specialist to join our branch as part of the country’s largest most successful estate agency group. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2021

Apprenticeship summary

  • Weekly wage

    £230.77

  • Working week

    Monday - Friday, times TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    12 Oct 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001719417

  • Positions

    1 available

The Customer Service Apprentice will work across our residential sales and/or lettings teams whilst learning all aspects of the role and gaining a leading qualification. The salary for this position is £12,000 plus commission based on agreed targets and paid business mileage expenses. 

Key responsibilities:

  • Ensure every customer is greeted in a friendly, positive and enthusiastic manner in an attempt to build rapport
  • Deliver excellent customer service to assist customers with all aspects of moving home
  • Ascertain customers' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired
  • Plan and implement a marketing strategy that assists your branch in growing market share
  • Qualify customers, match them to suitable properties and organise viewings at the earliest opportunity. Immediately advise suitable applicants of any new instructions, which may be suitable
  • Ensure all viewings are promptly followed up and that quality feedback is available to your team or our client after each meeting
  • Maintain full documentation of all applicants, their requirements and actions
  • Ensure every effort is made to cross sell Connells products, in particular, on every occasion attempt to gain an introduction to Connells Home Conveyancing and Connells Mortgage Services
  • Optimise every opportunity to secure valuations and to obtain Instructions
  • To qualify landlords and tenants according to company policy and in particular in accordance with the information required for completion of tenant and landlord cards/forms
  • To meet personal targets set and agreed with your Manager
  • Learn and respect the sales processes that ensure the best customer outcomes
  • Uphold high standards with regard to industry regulation and internal compliance

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


Requirements and prospects

Desired skills

  • You should be a car owner with a full driving licence (preferably clean) for inspecting properties before they are to be let/sold and logging any repairs necessary
  • Excellent communication skills
  • A team player with excellent organisational skills

Personal qualities

  • Highly motivated individual looking to work in a busy Estate Agency
  • Have a Resilient, positive and friendly attitude

Desired qualifications

No qualifications needed.

Future prospects

Ongoing support and development.


About the employer

At William H Brown estate agents in Oakwood, Leeds, we have a strong team and would love to help you buy or sell your home and understand that this will probably be the largest & most important purchase or sale you will make, and we want to make that experience as stress free and as smooth as possible.

Employer

William H Brown

Address

498-500

Roundhay Road

Leeds

LS8 2HU

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Customer Service Specialist Level 3
  • Functional Skills in maths and English

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2021