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Customer Service Administrator Apprentice Save Lives At Work

This is a fantastic opportunity to join our expanding team and gain a wealth of knowledge and experience in all aspects of our customer service based business.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    06 Oct 2021

  • Date posted

    02 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Duties include:

  • Book appointments on behalf of trainers and clients 
  • Answer telephone, take sales enquiries and messages 
  • Assist sales department with day to day administration 
  • Record information on CRM 
  • Create customer reports using spreadsheets 
  • General office duties to include photocopying, post and filing 
  • Create great customer service/experience 
  • Contact customers via telephone and email

Requirements and prospects

Desired skills

  • Good numeracy and literacy skills 
  • Good communication skills 
  • Good telephone manner 
  • Ability to follow instructions 
  • A willingness to learn and develop new skills 
  • Efficient time management 
  • Ability to work in a team 
  • Accuracy to detail 
  • A flexible attitude to work 
  • Be able to multitask

Personal qualities

  • Reliable
  • Confident 
  • Enthusiastic

Desired qualifications

GCSE or equivalent Grade D/3 or above in maths & English

Future prospects

Full time role if successful upon completion

About the employer

Training at Work Group is a nationwide, market leading health and safety training provider.  We help business owners and managers protect their employees by having qualified first aiders and industry specific health and safety personnel fully trained within their business.  We are looking to recruit two new Customer Service Apprentices to join our expanding team here in Wetherby. 


Save Lives At Work





LS22 6JG

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Training provider


Applications for this apprenticeship are being processed by Smart Training & Recruitment


Smart Training

Customer Service L2 Advanced Level Apprenticeship

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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